Report an Animal or Rodent Problem

Report a stray animal, animal cruelty, injured animal, animal bite/attack, dangerous animal, deceased animal and other animal or rodent issue.

Begin online Call 314-622-4800


November-December 2023 Changes to Animal Control Shelter Operations

The animal shelter facility at 2801 Clark Avenue requires repairs, and the Department of Health needs to reduce the shelter's capacity. Read more about what services are affected and how.

City of St. Louis residents can report the following animal related concerns to the Citizens' Service Bureau (CSB):

  • Stray animal
  • Animal cruelty
  • Injured animal
  • Animal bite/attack
  • Dangerous animal
  • Deceased animal
  • Resident has more than 4 pets
  • Resident has prohibited pet(s) (prohibited pets listing)
  • Unsanitary keeping of pets
  • Feces in yard not picked up
  • Pets in a food establishment
  • Animal is off-leash
  • Other ordinance violation


  1. If the animal appears to be in distress or unresponsive and it is between Monday-Friday 8:00am-5:00pm, call Animal Care and Control at (314) 657-1500.

    For after hours or on weekend reporting, call (314) 231-1212 or 911.

  2. If reporting a non-emergency collect information on the incidents Address or intersection and describe the conditions you experienced.

  3. Click the 'Begin Online' button below and select the service that best describe the situation.

  4. Complete the steps and submit the request.

Begin online Call 314-622-4800


No fee associated with the service request.

What to Expect

You will receive an email with a request ID number.  

You can use the number to check the status of the service request.


Animal Care and Control

(314) 657-1500

Office: 1520 Market Street, Suite 4051, Shelter: 2801 Clark Ave.
St. Louis, MO 63103

Office: Monday thru Friday 8:00am-5:00pm Shelter: Monday thru Sunday 10:00am-5:00pm If an animal appears to be in distress or is unresponsive and it is after hours or on weekends, please call 314-231-1212.

Contact the Animal Care and Control

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