Emergency Resources for Individuals and Families

COVID-19 contacts, utility information, and community resources

COVID-19 Violations

You can report COVID-19 violations online through the Citizens' Service Bureau. If you would prefer to speak to someone over the phone, please call 314-622-4800. 

St. Louis City CARES - Rental & Mortgage Assistance Program

$5.4 million dollars of the City of St. Louis' CARES Act funding is allocated to assist City residents with their rental & mortgage payments. The Department of Human Services in collaboration with the Affordable Housing Commission and various housing organizations have established a rental and mortgage assistance program to help residents who are experiencing financial hardship during the COVID-19 pandemic. All forms of assistance will be made directly to the landlord/lender. Applications may be made online, by email, or by calling 314-657-1650 to ask that an application be mailed to you or sent via email.

Testing Sites - City of St. Louis

Testing in the City of St. Louis is being provided largely by Federally Qualified Health Centers and through the Missouri Department of Health and Senior Services. Testing locations are updated regularly as information is made available to the City of St. Louis Department of Health. 

Public COVID-19 Testing Locations

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COVID-19 Contacts

Report COVID-19 Violations - Citizens' Service Bureau

314-622-4800 - M-F 8am-5pm

City of St. Louis Department of Health

Hotline: 314-657-1499
Available everyday 8am - 10pm
www.stlouis-mo.gov/covid-19/

Missouri Department of Health and Senior Services

Hotline: 877-435-8411

United Way 2-1-1

The United Way of Greater Missouri (UW) has put together a resource page for families who need assistance with utilities, meals, senior services, and much more.
Call 2-1-1 or visit www.211helps.org/covid-19-where-to-turn

Mental Health Assistance through United Way 2-1-1 / Behavior Health Resources

The Saint Louis Mental Health Board and the City of St. Louis Department of Health has partnered with United Way 2-1-1 and Behavior Health Resources to increase access to mental health services for youth and adults. Call 2-1-1 and press 1 to get connected to help. 

Centers for Disease Control and Prevention

Regularly updated information from a national prespective, including guidance for special groups, federal case counts, a self-checker to help you make decisions and seek appropriate medical care. www.cdc.gov/coronavirus/2019-ncov/index.html

Public Utilities

City of St. Louis Water Division

On March 12, Mayor Krewson ordered the City of St. Louis Water Dept. to stop all water shut offs until at least May 15.
314-771-2255

Ameren (Electricity)

Ameren Missoui returned to its regular policies regarding disconnecting for nonpayment and assessing late fees for its business customers (on July 15, 2020) and residential customers (on August 3, 2020). If you need help paying your bill, Ameren suggests taking action now and reviewing payment assistance options available.
800-552-7583

Spire (Natural Gas)

Spire Energy has expanded its financial assistance for limited-income customers impacted by the coronavirus pandemic and struggling to pay their natural gas bills.
800-887-4173

Spectrum (Cable/Internet/Phone)

Spectrum offers Spectrum Internet® Assist to qualified households. 
1-844-488-8395
Spectrum Internet® Assist

Utility Assistance

Cool Down St. Louis

Cooldown St. Louis helps area seniors and the physically disabled with their air-conditioning and utilities. Area low-to-moderate income households may also apply for utility assistance.

United Way of Greater St. Louis

Provides 24/7 assistance and information to resources for food, shelter, financial stability, health and other needs.
211 or 1-800-427-4626

Food/Children

Operation Food Search P-EBT Guide

P-EBT (Pandemic Electronic Benefits Transfer) is a one-time payment available to Missouri families with children who are eligible for free or reduced-price school meals. Operation Food Search is offering its "Stock Up For Summer" kit to help parents stretch their P-EBT dollars through shopping tips and recipes. 

St. Louis Schools Pandemic Meal Plan

Meals will be served free of charge for all St. Louis children 18 and younger from 8am to noon, on Fridays. Families will recieve a meal kit with meals for seven days. Check the website below for available dates/locations.

SLPS Meal Plan Details

Map of School Meal Program Sites (including charter schools)

Missouri SNAP Program

Low-Income Food Assistance Program
855-373-4636

St. Louis Area Diaper Bank

Ensures access to an adequate supply of diapers, and raises awareness about the causes and consequences of diaper need in our community

St. Louis Crisis Nursery

Provides 24/7 assistance for short-term care for young children.
314-768-3201

St. Louis Area Foodbank

Provides referrals to food programs throughout the city.
314-292-6262

Housing

St. Louis Housing Authority

Assistance for public housing.
314-531-4770

St. Louis Housing Helpline

Referrals to shelters.
314-802-5444

General Health Assistance/Referrals

Mental Health Assistance

The Saint Louis Mental Health Board and the City of St. Louis Department of Health has partnered with United Way 2-1-1 and Behavior Health Resources to increase access to mental health services for youth and adults.
2-1-1, then press 1 for help. 

Urban League of Metropolitan St. Louis

Provides direct and referral programs, and assistance with LIHEAP utility assistance program.
314-615-3600

Salvation Army

Provides emergency assistance programs.
314-646-3000

Employment Connection

Provides job, mental health,and housing assistance.
314-333-5627   

People's Community Action Corporation 

PCAC serves residents of St. Louis City and Wellston who are at 125% poverty level or below with direct and referral programs.
314-862-6270 

Resources for Older Adults

St. Louis Area Agency on Aging

Information on elderly services, transportation, food services, medicare, and other related services.
314-612-5918

Home Delivered Meals

Meals for the elderly and disabled delivered to the home or provided at the senior centers. A three meal emergency pack is provided to all meal clients. These meals are used in the event of an emergency or if inclement weather prevents daily meal delivery. 
314-612-5918

Senior Transportation

Transportation needs for the elderly (over 60). SLAAA provides transportation services to seniors 60 yrs and older and persons with disabilities (18- 59 yrs) living in the City of St. Louis. 
314-612-5918

Minor Home Repair for Seniors

Mission: St. Louis provides non-emergency minor home repairs to the community through our MHRP and AMP programs. To get started, verify you meet these qualifications.
314-771-5000
www.missionstl.org/mhrp

Housing Options Provided for the Elderly

Downloadable listing of Senior Housing, sorted by zip code, in St. Louis, St. Louis County, St. Charles County, and Jefferson County, MO. The list includes both subsidized and market rate senior housing.
314-776-0155

Functional Needs Registry

Individuals, of any age, are eligible to be registered with the City of St. Louis Functional Needs Registry if they have specific needs that prevent them from taking care of themselves in the event of an emergency. 
314-612-5918
www.stlouis-mo.gov/government/departments/human-services/aging-services/functional-needs-registry.cfm

Bilingual International 

Its mission is to ensure equal access to healthcare, mental health, and social services for all, regardless of national origin or language ability, through the advocacy, education, and direct multilingual services.
314-645-7800 x 200

Resources for People with Disabilities

Administration for Community Living

The Administration for Community Living was created around the fundamental principle that older adults and people of all ages with disabilities should be able to live where they choose, with the people they choose, and with the ability to participate fully in their communities.
(202) 401-4634
(816) 702-4180 (regional office – Kansas City)
acl.gov/COVID-19

American Association of People with Disabilities (AAPD)

The American Association for People with Disabilities has issued a memo that provides information about “Ensuring People with Disabilities Can Access Prescription Drugs During the Current Crisis.”
800-840-8844
www.aapd.com/covid-19/

Caregiver Action Network

Information about COVID-19 and caring for a family member.
855-227-3640
caregiveraction.org/covid-19

Medicaid

This page includes links for Medicaid and CHIP to include information about waivers, flexibilities, fact sheets, etc.
Toll-Free: 877-267-2323
TTY Toll-Free: 866-226-1819
(816) 426-5925 (Regional Office – Kansas City)
www.medicaid.gov/resources-for-states/disaster-response-toolkit/coronavirus-disease-2019-covid-19/index.html

Patient Provider Communication

The Patient-Provider Communication Forum, with the support of the United States Society of Augmentative and Alternative Communication (USSAAC), is providing a FREE bank of communication supports to patients and their health care workers during this unprecedented time of need.
www.patientprovidercommunication.org/supporting-communication-covid-19.htm

U.S. Equal Employment Opportunity Commission

The EEO laws, including the ADA and Rehabilitation Act, continue to apply during the time of the COVID-19 pandemic, but they do not interfere with or prevent employers from following the guidelines and suggestions made by the CDC or state/local public health authorities [www.cdc.gov] about steps employers should take regarding COVID-19. Employers should remember that guidance from public health authorities is likely to change as the COVID-19 pandemic evolves. Therefore, employers should continue to follow the most current information on maintaining workplace safety.
Phone: 1-800-669-4000
TTY: 1-800-669-6820
ASL Video Phone: 844-234-5122
www.eeoc.gov/coronavirus/
www.eeoc.gov/eeoc/newsroom/wysk/wysk_ada_rehabilitaion_act_coronavirus.cfm

Freedom Scientific

Freedom Scientific is providing free screen reader software (JAWS, ZoomText, Fusion) for home use until June 30th, 2020.
1 (800) 444-4443
www.freedomscientific.com/

The National Homework Hotline for Blind/Visually Impaired Students

Provides a free service for blind or visually impaired K-12 and college students in the United States who are experiencing school closures due to COVID-19.
Support requests are submitted by email or phone. Volunteer responders provide call backs from M-Fri 11am-8pm EST. Most requests receive a response within 24 hours.
To request support:
(732) 835-6672
nationalhomeworkhotline.bvi@gmail.com
www.vistaseducation.com/homeworkhotline/

American Foundation for Suicide Prevention

Suggestions for protecting your mental health during the Covid-19 pandemic.
1-888-333-AFSP (2377)
afsp.org/story/taking-care-of-your-mental-health-in-the-face-of-uncertainty

Emory University Goizueta Alzheimer’s Disease Research Center

Information specific for caregivers of people with Alzheimer's disease and COVID-19.
acl.gov/sites/default/files/common/AOA%20-%20EMORY-Alz%20Caregiving%20COVID%203_17_2020.pdf

Missouri Coalition for Community Behavioral Healthcare

Mental Health Resources, including online resources during the COVID-19 pandemic.
(573) 634-4626
www.mocoalition.org/cornonavirus-covid-19

Missouri Department of Mental Health

The toll-free Disaster Distress Helpline can provide immediate counseling to anyone who needs help dealing with the aftermath of a traumatic incident. This is a free, confidential, and multilingual crisis support service.
1 (800) 985-5990
Text: "TalkWithUs" to 66746
dmh.mo.gov/disaster-services/covid-19-information

Missouri Department of Mental Health/Developmental Disabilities

Division of Developmental Disabilities COVID-19 information.
1 (800) 207-9329
dmh.mo.gov/dev-disabilities/covid-19-information

Missouri Developmental Disabilities Council

COVID-19 information for individuals with developmental disabilities can be found here, including simple language describing what’s going on, what people and families can do, and why it’s important, under the heading, Accessible Tools and Resources for Advocates and Families
1 (800)-500-7878
moddcouncil.org/

National Alliance on Mental Illness

NAMI-St. Louis Chapter is offering online mental health support groups.
(314) 962-4670
www.namistl.org/

American Society for Deaf Children

Here are some resources from trusted sources, both in English and ASL, to help you get the information you need to have open, informative, and comforting conversations with your child about Covid-19.
1-800-942-2732 (ASDC)
deafchildren.org/2020/03/talking-to-kids-about-coronavirus-asl-english-resources/

Centers for Disease Control YouTube Channel

Provides informational videos from the CDC regarding COVID-19 in American Sign Language.
www.youtube.com/playlist?list=PLvrp9iOILTQatwnqm61jqFrsfUB4RKh6J

Convo

A collection of American Sign Language-centric information on COVID-19 and on-line resources such as mental health services, ways to learn ASL, enjoy ASL storytelling, on-line seminars, and workouts to support you during this time.
(510) 629 5622 (Videophone)
www.convorelay.com/covid19-resources

Deaf/Hard of Hearing Technology Rehabilitation Engineering Research Center

Information on how Deaf and hard of hearing individuals can communicate at the hospital during Covid-19.
www.deafhhtech.org/rerc/how-do-deaf-hard-of-hearing-deafblind-communicate-with-doctors-nurses-and-staff-at-the-hospital-during-covid-19/

Missouri Commission for the Deaf and Hard of Hearing

Information on Covid-19 for people who are Deaf or hard of hearing, including interpreted press briefings from local leaders.
(573) 526-5205 (Voice/TTY)
(573) 415-0083 (Videophone)
(573) 298-6778 (Sorenson)
mcdhh.mo.gov/coronavirus/

Resources for the Immigrant and Refugee Community

International Institute of St. Louis (IISTL)

The International Institute of St. Louis (IISTL) provides programs and services for immigrants, their families, and the wider community. It connects new arrivals with first-touch services and resources, engages foreign-born and the wider community, and works to build a more inclusive community.
(314) 773-9090
www.iistl.org/covid-19/

Centers for Disease Control and Prevention (CDC) Communication Toolkit

The CDC communication toolkit to help public health professionals, health departments, community organizations, and healthcare systems and providers reach populations who may need COVID-19 prevention messaging in their native languages.
www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/communication-toolkit.html

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