Emergency Resources for Individuals and Families

COVID-19 contacts, utility information, and community resources

COVID-19 Violations

You can report COVID-19 violations online through the Citizens' Service Bureau. If you would prefer to speak to someone over the phone, please call 314-622-4800

Report a Positive COVID-19 At-home Test Result

You can report positive COVID-19 at-home test results through the Department of Health's COVID-19 hotline, by calling 314-657-1499.

St. Louis City Emergency Assistance Programs

Emergency Rental Assistance Program (ERA 2)
The Emergency Rental Assistance program makes funding available to assist households that are unable to pay rent or utilities due to COVID-19 hardship. Opens April 19, 2022

Testing Sites - City of St. Louis

Testing in the City of St. Louis is being provided largely by Federally Qualified Health Centers and through the Missouri Department of Health and Senior Services. Testing locations are updated regularly as information is made available to the City of St. Louis Department of Health. 

Public COVID-19 Testing Locations

St. Louis American Rescue Plan Resource Guide

Programs run for St. Louis residents through the American Rescue Plan.

St. Louis American Rescue Plan Resource Guide

Resources by Group

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COVID-19 Local Contacts

Report COVID-19 Violations - Citizens' Service Bureau

314-622-4800 - M-F 8am-5pm

City of St. Louis Department of Health

Hotline: 314-657-1499
Available Monday-Friday 8am - 5pm
www.stlouis-mo.gov/covid-19/

Missouri Department of Health and Senior Services

Hotline: 877-435-8411
Available Monday-Friday 7:30am - 7:30pm
New Hours Effective April 11: Available Monday-Friday 7:30am - 5:30pm
health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/

United Way 2-1-1

The United Way of Greater Missouri (UW) has put together a resource page for families who need assistance with utilities, meals, senior services, and much more.
Call 2-1-1 or visit www.211helps.org/covid-19-where-to-turn

Mental Health Assistance through United Way 2-1-1 / Behavior Health Resources

The Saint Louis Mental Health Board and the City of St. Louis Department of Health have partnered with United Way 2-1-1 and Behavior Health Resources to increase access to mental health services for youth and adults. Call 2-1-1 and press 1 to get connected to help. 

Centers for Disease Control and Prevention

Regularly updated information from a national perspective, including guidance for special groups, federal case counts, a self-checker to help you make decisions and seek appropriate medical care. www.cdc.gov/coronavirus/2019-ncov/index.html

Public Utilities

City of St. Louis Water Division

Ameren (Electricity)

Ameren Missouri returned to its regular policies regarding disconnecting for nonpayment and assessing late fees for its business customers (on July 15, 2020) and residential customers (on August 3, 2020). If you need help paying your bill, Ameren suggests taking action now and reviewing payment assistance options available.
800-552-7583

Spire (Natural Gas)

As of June 30, 2021, Spire Energy's pandemic relief program has closed. If you're still having trouble with your natural gas bills because of the coronavirus pandemic, visit SpireEnergy.com/Assistance.
800-887-4173
Spire COVID-19 Updates

Internet/Broadband

Federal Communications Commission (FCC)

The Affordable Connectivity Program replaced the Emergency Broadband Benefit on December 31, 2021. Learn more about the Affordable Connectivity Program by visiting fcc.gov/ACP.

AT&T (Internet/Phone)

AT&T offers internet access for qualifying limited income households at $10 a month or less through our Access from AT&T program. Through April 30, 2022, AT&T will continue waiving data overages for these customers.

AT&T - COVID-19: Our Response

Spectrum (Cable/Internet/Phone)

On December 30, 2021, the Emergency Broadband Benefit transitioned to the Affordable Connectivity Program, which will cover up to $30 per month toward Internet service for eligible individuals. Visit the Spectrum Support-Affordable Connectivity Program website to check eligibility. 
 

Utility Assistance

Cool Down St. Louis

Cooldown St. Louis helps area seniors and the physically disabled with their air-conditioning and utilities. Area low-to-moderate income households may also apply for utility assistance.

United Way of Greater St. Louis

Provides 24/7 assistance and information to resources for food, shelter, financial stability, health and other needs.
211 or 1-800-427-4626

Food/Children

Operation Food Search 

Operation Food Search (OFS) is committed to providing immediate food assistance to those in need. OFS provides helpful information during the COVID-19 Pandemic and beyond.
Community Resources

St. Louis Schools Community Eligibility Provision Program

Saint Louis Public Schools operates the Community Eligibility Provision Program, which allows all SLPS school students to eat a free breakfast, lunch, and snack. This year, the school district is operating the Parent /Guardian Pick-Up and Non-Congregate Feeding Waivers.
Food and Nutrition Services - Meal Distribution

Missouri SNAP Program

Low-Income Food Assistance Program
855-373-4636
MO SNAP Details

St. Louis Area Diaper Bank

Ensures access to an adequate supply of diapers, and raises awareness about the causes and consequences of diaper need in our community
314-624-0888
St. Louis Area Diaper Bank

St. Louis Crisis Nursery

Provides 24/7 assistance for short-term care for young children.
314-768-3201
Crisis Nursery

St. Louis Area Foodbank

Provides referrals to food programs throughout the city.
314-292-6262
STL Foodbank

Housing

St. Louis Housing Authority

Assistance for public housing.
314-531-4770

St. Louis Housing Helpline

Referrals to shelters.
314-802-5444

General Health Assistance/Referrals

Mental Health Assistance

The Saint Louis Mental Health Board and the City of St. Louis Department of Health have partnered with United Way 2-1-1 and Behavior Health Resources to increase access to mental health services for youth and adults.
2-1-1, then press 5 for help. 

Urban League of Metropolitan St. Louis

Provides direct and referral programs, and assistance with LIHEAP utility assistance program.
314-615-3600

Salvation Army

Provides emergency assistance programs.
314-646-3000

Employment Connection

Provides job, mental health, and housing assistance.
314-333-5627   

People's Community Action Corporation 

PCAC serves residents of St. Louis City and Wellston who are at 125% poverty level or below with direct and referral programs.
314-862-6270 

Resources for People with Disabilities

Administration for Community Living

The Administration for Community Living was created around the fundamental principle that older adults and people of all ages with disabilities should be able to live where they choose, with the people they choose, and with the ability to participate fully in their communities.
(202) 401-4634
(816) 702-4180 (regional office – Kansas City)
acl.gov/COVID-19

American Association of People with Disabilities (AAPD)

The American Association for People with Disabilities has issued a memo that provides information about “Ensuring People with Disabilities Can Access Prescription Drugs During the Current Crisis.”
800-840-8844
www.aapd.com/covid-19/

Caregiver Action Network

Information about COVID-19 and caring for a family member.
855-227-3640
caregiveraction.org/covid-19

Medicaid

This page includes links for Medicaid and CHIP to include information about waivers, flexibilities, fact sheets, etc.
Toll-Free: 877-267-2323
TTY Toll-Free: 866-226-1819
(816) 426-5925 (Regional Office – Kansas City)
www.medicaid.gov/resources-for-states/disaster-response-toolkit/coronavirus-disease-2019-covid-19/index.html

Patient-Provider Communication

The Patient-Provider Communication Forum, with the support of the United States Society of Augmentative and Alternative Communication (USSAAC), is providing a FREE bank of communication support to patients and their health care workers during this unprecedented time of need. 
https://www.patientprovidercommunication.org/covid-19-tools/supporting-communication-with-patients-who-have-covid-19/

U.S. Equal Employment Opportunity Commission

The EEO laws, including the ADA and Rehabilitation Act, continue to apply during the time of the COVID-19 pandemic, but they do not interfere with or prevent employers from following the guidelines and suggestions made by the CDC or state/local public health authorities [www.cdc.gov] about steps employers should take regarding COVID-19. Employers should remember that guidance from public health authorities is likely to change as the COVID-19 pandemic evolves. Therefore, employers should continue to follow the most current information on maintaining workplace safety.
Phone: 1-800-669-4000
TTY: 1-800-669-6820
ASL Video Phone: 844-234-5122
www.eeoc.gov/coronavirus/
www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws

The National Homework Hotline for Blind/Visually Impaired Students

The National Homework Hotline for Blind/Visually Impaired Students (NHH-BVI) is a free service for K-12 and college students in the United States.  NHH-BVI responders are experienced TVIs, tutors, mentors, STEM professionals,  and college students who are eager to assist blind/visually impaired students. To request assistance, complete the Help Request Form, and a Hotline Responder will contact you.
To request support: National Homework Hotline-BVI Help Request Form
(732) 835-6672
nationalhomeworkhotline.bvi@gmail.com
www.vistaseducation.com/homeworkhotline/

American Foundation for Suicide Prevention

Suggestions for protecting your mental health during the Covid-19 pandemic.
1-888-333-AFSP (2377)
afsp.org/story/taking-care-of-your-mental-health-in-the-face-of-uncertainty

Emory University Goizueta Alzheimer’s Disease Research Center

Information specific for caregivers of people with Alzheimer's disease and COVID-19.
acl.gov/sites/default/files/common/AOA%20-%20EMORY-Alz%20Caregiving%20COVID%203_17_2020.pdf

Missouri Coalition for Community Behavioral Healthcare

Mental Health Resources, including online resources during the COVID-19 pandemic.
(573) 634-4626
www.mocoalition.org/

Missouri Department of Mental Health

The toll-free Disaster Distress Helpline can provide immediate counseling to anyone who needs help dealing with the aftermath of a traumatic incident. This is a free, confidential, and multilingual crisis support service.
1 (800) 985-5990
Text: "TalkWithUs" to 66746
dmh.mo.gov/covid-19-information
dmh.mo.gov/disaster-services/covid-19-information

Missouri Department of Mental Health/Developmental Disabilities

Division of Developmental Disabilities COVID-19 information.
1 (800) 207-9329
dmh.mo.gov/dev-disabilities/covid-19-information

Missouri Developmental Disabilities Council

COVID-19 information for individuals with developmental disabilities can be found here, including simple language describing what’s going on, what people and families can do, and why it’s important, under the heading, Accessible Tools and Resources for Advocates and Families
1 (800)-500-7878
moddcouncil.org/

National Alliance on Mental Illness

NAMI-St. Louis Chapter is offering online mental health support groups.
(314) 962-4670
www.namistl.org/

American Society for Deaf Children

Here are some resources from trusted sources, both in English and ASL, to help you get the information you need to have open, informative, and comforting conversations with your child about Covid-19.
1-800-942-2732 (ASDC)
deafchildren.org/2020/03/talking-to-kids-about-coronavirus-asl-english-resources/

Centers for Disease Control YouTube Channel

Provides informational videos from the CDC regarding COVID-19 in American Sign Language.
www.youtube.com/playlist?list=PLvrp9iOILTQatwnqm61jqFrsfUB4RKh6J

Convo

A collection of American Sign Language-centric information on COVID-19 and online resources such as mental health services, ways to learn ASL, enjoy ASL storytelling, online seminars, and workouts to support you during this time.
(510) 629 5622 (Videophone)
www.convorelay.com/covid19-resources

Deaf/Hard of Hearing Technology Rehabilitation Engineering Research Center

Information on how Deaf and hard-of-hearing individuals can communicate at the hospital during Covid-19.
www.deafhhtech.org/rerc/how-do-deaf-hard-of-hearing-deafblind-communicate-with-doctors-nurses-and-staff-at-the-hospital-during-covid-19/

Missouri Commission for the Deaf and Hard of Hearing

Information on Covid-19 for people who are Deaf or hard of hearing, including interpreted press briefings from local leaders.
(573) 526-5205 (Voice/TTY)
(573) 415-0083 (Videophone)
(573) 298-6778 (Sorenson)
mcdhh.mo.gov/coronavirus/

Resources for Older Adults

St. Louis Area Agency on Aging

Information on elderly services, transportation, food services, medicare, and other related services.
314-612-5918

Home Delivered Meals

Meals for the elderly and disabled are delivered to the home or provided at the senior centers. A three-meal emergency pack is provided to all meal clients. These meals are used in the event of an emergency or if inclement weather prevents daily meal delivery. 
314-612-5918

Senior Transportation

Transportation needs for the elderly (over 60). SLAAA provides transportation services to seniors 60 yrs and older and persons with disabilities (18- 59 yrs) living in the City of St. Louis. 
314-612-5918

Minor Home Repair for Seniors

Mission: St. Louis provides non-emergency minor home repairs to the community through our MHRP and AMP programs. To get started, verify you meet these qualifications.
314-771-5000
www.missionstl.org/mhrp

Housing Options Provided for the Elderly

Downloadable listing of Senior Housing, sorted by zip code, in St. Louis, St. Louis County, St. Charles County, and Jefferson County, MO. The list includes both subsidized and market-rate senior housing.
314-776-0155

Functional Needs Registry

Individuals, of any age, are eligible to be registered with the City of St. Louis Functional Needs Registry if they have specific needs that prevent them from taking care of themselves in the event of an emergency. 
314-657-1676
www.stlouis-mo.gov/government/departments/human-services/aging-services/functional-needs-registry.cfm

Bilingual International 

Its mission is to ensure equal access to healthcare, mental health, and social services for all, regardless of national origin or language ability, through advocacy, education, and direct multilingual services.
314-645-7800 x 200

Resources for the Immigrant and Refugee Community

International Institute of St. Louis (IISTL)

The International Institute of St. Louis (IISTL) provides 
(314) 773-9090
www.iistl.org/covid-19/

Centers for Disease Control and Prevention (CDC) Communication Toolkit

The CDC communication toolkit helps public health professionals, health departments, community organizations, healthcare systems and providers reach populations who may need COVID-19 prevention messaging in their native languages.
www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/communication-toolkit.html

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