Types of Homeless Services

Descriptions of homeless services provided in the City of St. Louis.

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Homeless Hotline & Referrals

Individuals who are homeless or facing the risk of being homeless are encouraged to call the homeless hotline at (314) 802-5444.  The hotline is managed by the Housing Resource Center (HRC) of St. Louis City and County.  The individual will speak to an intake worker and complete a brief intake.  Based on the information provided, the individual is then referred to emergency shelter, relocation program, rental assistance, or support services organizations.  The goal of HRC is to prevent homelessness by solving landlord-tenant problems, linking families to appropriate social services, and assisting people with a long-term plan for stability.  Services are provided on a 24-hour basis, 7 days a week.

For more referrals, please call United Way at 2-1-1 from a landline (1-800-427-4626).

Prevention Services

Prevention Services include programs or activities for which the primary purpose is to prevent the incidence of homelessness.  Individuals are given short-term subsidies to defray rent and utility arrearages for individuals that have received eviction of utility termination notices.  Other assistance can include payments to prevent foreclosure on a home, mediation programs for landlord-tenant disputes, and security deposits or first month's rent to permit a homeless family to move into their own apartment.  5 organizations in the Continuum provide prevention services.

Transitional Housing

Transitional Housing provides housing for up to 24 months for a family or an individual who is homeless and meets HUD (U.S. Department of Housing and Urban Development) homeless eligibility guidelines.  The transitional housing can be an individual or apartment style unit within a structured environment.  Transitional housing includes intensive case management, long-term goal planning, and independent living.  After obtaining the skills necessary to maintain housing, most families/individuals move into permanent housing with supportive services.  In the Continuum, there are 15 transitional housing facilities.  Of those, 7 programs are for families, 2 programs are for victims of domestic violence, 3 programs are for unaccompanied youth, and 3 provide housing for single male or female individuals.

Permanent Supportive Housing

Permanent Supportive Housing provides long-term community based housing with supportive services for homeless persons with disabilities.  This housing component enables special needs populations to live as independently as possible in a permanent setting.  The housing can be provided in one structure or a scattered site program.  The disability has to be of a long-term duration by which their ability to live independently could be improved by more suitable housing.  In the Continuum, there are 8  permanent supportive housing programs for persons with disabilities (271 beds are designated for individuals; 624 beds are designated for families).

Emergency Shelter

Emergency Shelter provides an emergency residence for a family or individual who is homeless for up to 90 days.  This placement can include meals, beds, access to a phone, mail services, case management, assessment and referral.  Prior to the conclusion of those 90 days, each family/individual completes an assessment to determine goal planning and housing needs.  In the Continuum, there are 15 emergency shelters with 319 beds for individuals and 312 beds for families.  Of the 15 shelters, 5 are for families, 3 are for victims of domestic violence, and 7 are for single male or female individuals.

Supportive Services

Supportive Services programs provide a range of services such as: case management, household management, substance abuse treatment, child care, education, employment services, health care services, housing services, legal services, independent living skills, psychiatric services, medication management, nutrition services, parenting assistance, mental health services, permanent housing placement, aftercare services, mentoring programs, computer literacy, support groups, vocational services, HIV-AIDS awareness, individual development account program, and much more.  Within the Continuum, there are 12 organizations that operate supportive services only programs.

Continuum of Care Services

Continuum of Care Logo

Learn more on the services the Continuum offers as well as a list of participating homeless service providers.

For more state and federal agencies committed to ending homelessness, please see the links below.

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