Program Manager, Office of New Americans

The Office of New Americans will focus on language access, connection to business resources, connection to housing resources and efforts to ensure St. Louis is a welcoming city.

Job Title: Program Manager

Immediate Supervisor: Chief of Staff/Deputy Chief of Staff 

Department: Mayor’s Office


The City of St. Louis is establishing an Office of New Americans. The Office will elevate the existing systems and organizations to create access and allyship among immigrant and refugee communities. It will prioritize fostering proactive partnerships with key stakeholders in the community, address critical issues in immigrant and refugee communities, increase access to resources, and ease access to city services.The office will focus on language access, connection to business resources, connection to housing resources and efforts to ensure St. Louis is a welcoming city.

St. Louis is home to immigrant communities from all over the world-- including the largest Bosnian population outside of Bosnia. Roughly 4.5% of St. Louis' population consists of immigrants. Immigrants and refugees contribute to the social fabric of cities through their diverse cultures, ideas, and talent. Economically, immigrant populations help drive a region forward through their contributions in the labor force and entrepreneurship. Immigrant and refugee communities can help St. Louis diversify its talent, increase its population, and address labor shortages-- all of which will have a positive economic impact in the region. A successful Office of New Americans will help immigrants and refugees connect with and utilize fully the services of St. Louis City Government and encourage more immigrants and refugees to apply for positions within the City of St. Louis as well as the associative parts of the city’s economy.


  • Connect immigrants and refugees to appropriate city departments and services
  • Educate city departments and employees on the unique needs of immigrants and how to be available to serve them 
  • Analyze language access needs to serve immigrants and develop plans for departments to activate this
  • Develop and implement policies and programs to support immigrants and refugees in the city
  • Build partnerships with community organizations, government agencies, the international Institute, the St. Louis Mosaic Project, the Immigrant Service Providers Network, and business and cultural groups serving our ethnic communities. Sit as a member of the regional St. Louis Mosaic Project Steering Committee
  • Build partnerships with the Board of Aldermen to connect to constituent needs
  • Conduct outreach and education efforts to inform immigrants about their rights, resources and opportunities including job openings in city government 
  • Provide direct assistance to immigrants and refugees in navigating city services and programs
  • Analyze data and research to identify trends and inform policy decision related to immigration and refugee issues
  • Represent the city in regional, state and national forums related to immigration policy and advocacy
  • Evaluate and manage welcoming city initiatives, coordinate among city departments and other city stakeholders 
  • Manage budgets, grants, and contracts related to immigrant affairs programs


Bachelor’s or Master’s degree in a relevant field, such as public policy, social work, immigration studies, international business. Candidates that have multiple language proficiencies (fluency in both written/verbal communication) are highly preferred.

  • At least 3-5 years of experience working in the field of immigration, and/or community relations/business with a strong understanding of immigration policies and practices at the local, state, and national levels
  • Demonstrated ability to develop and implement programs and policies to support immigrant integration and access to services
  • Strong communication skills, including proficiency in English and ideally in one or more additional languages commonly spoken by immigrant communities in the City of St. Louis
  • Experience with community organizing, outreach and education 
  • Experience managing budgets, grants and contracts
  • Strong leadership and management skills, with the ability to supervise and motivate others
  • Ability to work collaboratively with diverse stakeholders, including community organizations, government agencies within the city and in other jurisdictions where policy alignment is important, and elected officials 
  • Strong analytical and problem-solving skills, with the ability to use data and research to inform policy decisions and program development


Competitive salary and benefits package.


St. Louis City residency required on or before 120 days of employment.

How To Apply

Interested applicants should send a cover letter and resume to Sara Baker at

Job Demands

Physical: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to disease and irate individuals poses a very limited risk of injury.

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and pulling of objects weighing five to ten pounds. Tasks may involve extended periods of time at a keyboard.

Cognitive: This position requires employees to have a basic understanding of applicable policies and procedures, and to make sound decisions within established guidelines.

Interpersonal: This position requires ability to interact and communicate appropriately and effectively with others, using verbal and nonverbal methods. Professionalism and ability to work in a team environment are essential.

ADA Compliance

In compliance with the Americans with Disabilities Act, the City of St. Louis Mayor’s Office will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the Mayor’s Office.

Equal Opportunity Employer

The City of St Louis Mayor’s Office is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, ancestry, religion, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran’s status or marital status.

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