Applying To: Customer Service Supervisor

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  • Minimum: $36,400.00
  • Maximum: $56,888.00

Normal entry salary is $36,400.

Nature of Work

Incumbents in this position are responsible for supervising the daily work of customer service personnel in order to ensure quality service is provided in response to requests for City services, inquiries and complaints. 

For an additional description of this position, please refer to the classification specification for Customer Service Supervisor

Minimum Qualifications

Four years of experience performing public contact work in an office environment where customer service is the primary responsibility, which includes responding to complaints, concerns, requests for service, and handling difficult or complex customer service issues.  College coursework in a relevant area may substitute for up to one year of the required experience.  OR an equivalent combination of education, training and experience.

Documentation of academic credentials must be submitted at the time of the Oral Interview.

A limited number of applicants may be scheduled for the Oral Interview based on an evaluation of their qualifying education, training and experience as listed on the Employment Application.  Include reasons for changes in employers and explain any gaps in employment.  Incomplete and/or carelessly completed applications will not be considered.  Resumes will not be accepted as a substitute to a fully completed application.

VETERAN'S PREFERENCE POINTS:  To be eligible for veteran's preference points, the applicant must submit a copy of his/her DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or at the time of the Oral Interview.  The Director of Personnel may, in his discretion, accept alternate documentation.

Last Date For Filing Application Is March 23, 2018

Examination Components and Their Weights

  • Experience and Training: Pass/Fail
  • Oral Interview: 100%

No waiver of the Residency Requirement will be granted.

O.C. 2739
March 01, 2018
1185-13G (No Wav)

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