Applying To: Customer Service Representative I
- Minimum: $32,396.00
- Maximum: $44,954.00
Normal entry salary is $32,396.
Nature of Work
Incumbents in this position are responsible for receiving, responding to and referring citizens' questions, requests for services and complaints/concerns to an appropriate person or City department.
For an additional description of this position, please refer to the classification specification for Customer Service Representative I
Two years of public contact experience in an office environment, which includes dealing with a high volume of inquiries and/or complaints, providing detailed information and performing clerical tasks. OR an equivalent combination of education, training and experience.
When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Your employment experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your experience and training evaluation. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. When completing the Employment History section of the application, include reasons for changes in employers and explain any gaps in employment. Incomplete and/or carelessly completed applications will not be considered.
VETERAN'S PREFERENCE POINTS: To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.
CITY RESIDENTS PREFERENCE POINTS: City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.
LAST DATE FOR FILING APPLICATION: Applications will be accepted until a sufficient number are received to fill anticipated vacancies. Please submit application as soon as possible. Applications can be submitted on the Internet.
Examination Components and Their Weights
- Experience and Training: 100%
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