Communications Division

Cable TV Complaint Form

You may file a complaint on-line using the form below or you can file a complaint over the phone by calling 314-552-2900. We will do our best to intervene with Charter and get your problem resolved.

Please note that the Communications Division has no authority over the Charter cable system within the City of St. Louis. Charter Communications operates its services in the City of St. Louis under a statewide authorization as a Video Service Provider. Refer to SB284 Chapter 67.2675








Services Subscribed To

Check all that apply




Type of Problem

Check all that apply

Installation Problem








Service Problem












TV Billing Problems












Construction Problems








Customer Service Issue





TV Service Outage


If loss of service, please indicate date/time of outage and date/time it was restored.


Date Picker




Date Picker

Miscelaneous TV Problem



Internet Problem


Phone Service Problem


If loss of service, please indicate date/time of outage and date/time it was restored.


Date Picker




Date Picker



Please tell us about your question or concern in your own words. Please include as much detail as possible, for example:

  • If bill is wrong, what did the bill charge and what do you believe is the correct amount?
  • What is date on the bill and what service period does it cover?
  • Date(s) of installation or service call or missed appointment?
  • What went wrong during an installation or trouble call?
  • If known, name or badge number of the technician?
  • What is on Charter's work order for this appointment? Work order number? Did you sign work order?
  • If a wire is low or in the wrong place, exactly where is it? Behind what address? Between poles? Across alley?


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