Pay Refuse Collection Fee

How to Pay Refuse Collection Fee and Detailed Service Information

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Overview

Refuse fees and water fees are billed together in cycles. Refuse and Water charges are listed separately on the bill. 

Cycles 1, 2 and 3 include residential "flat rate" water customers, and bills are sent quarterly. These cycles include single-family through four-family residences. If you do not have a water meter, you will be in Cycle 1, 2 or 3. The other cycles include customers with water meters. Payment is due, with the payment for your water service, 15 days after the billing date.

There are several ways to pay a water/refuse bill: in person at several locations, by mail, by direct payment from a checking or savings account, and online at payitstlouis.com.

Additional information about refuse collection is available on the Refuse Collection Rules page.

Preparation

To be ready to pay your refuse fee be sure to have:

  • Account Number
  • House Number / Refuse Bill Address

 

Instructions

In Person

For in-person payment, go to one of the following locations:

  • City Hall
    Office of the Collector of Revenue Room 109
    St. Louis, MO 63103
    Monday - Friday 8 a.m. to 5 p.m.
  • Water Department
    1640 S. Kingshighway
    St. Louis MO 63110
    Monday- Friday 8 AM - 5 PM or drop box payment 24/7/365

You may also pay your water and solid waste services fees at SOME local Schnucks and Dierbergs stores and area convenience marts, but the store will charge an additional fee. Contact your local store for details.

By Mail

Checks, money orders, and travelers checks are accepted. No cash is accepted.

  1. Make checks payable to Gregory F.X. Daly, Collector of Revenue.
  2. Mail the payment to:

Gregory F.X. Daly, Collector of Revenue
PO Box 66787
St. Louis MO 63166-6787

By Phone

To pay the refuse fee by phone call (314) 408-6887

By direct payment from a checking or savings account

One can pay Refuse Fees directly from a personal checking or savings account by establishing a Direct Payment Plan. This is a no-cost service and can be cancelled at anytime. 

Direct Payment Plan forms are available here, or they can be requested by calling the St. Louis Collector of Revenue's Office at (314) 622-4179, Monday-Friday 8 a.m. - 5 p.m.

A billing statement will continue to be mailed for your records, or you can enroll in e-billing through the Water Department at stlwater.com.

Online

To make a payment online click the Begin Online Button that links to our payment portal.

  1. Sign in as Guest or create an account using your email or Facebook account. Creating an account enables you to track your payment history.
  2. Select Water and Refuse.
  3. Have your Account number or address ready to complete payment.

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Fees

$14 / per Unit

No discounts are offered under the current ordinance. At $14 per dwelling unit, the City's undiscounted fee is lower than the discounted fees charged in the jurisdictions surrounding the City.

There is a 2.45% transaction fee for credit cards and a $1.25 fee for ACH transactions.

Current refuse fees of $14 per unit became effective on July 14, 2017.

What to Expect

Once you pay your refuse fee, your account will be in good standing until the next billing cycle.

If you do not pay your refuse bill or do not pay your bill on time, the City will take all necessary and appropriate legal actions to force you to do so. Typically, these legal actions will begin ninety (90) days from the day your bill was due.

 

Additional Information

Questions about payment (how do I pay, where do I pay, my check hasn't been cashed, my payment was applied to my account incorrectly, etc) should be directed to the Collector of Revenue at (314) 622-3735.

Questions/corrections regarding name, mailing address, service address or water service charges (including switching solid waste and water services to your name when you buy a new home) should be directed to the Water Division Customer Service Dept. at 771-2255.

Questions about the solid waste service fees (number of units billed) should be reported to the Citizens' Service Bureau (CSB) by calling 314-622-4800. CSB will report your question to the Refuse Division and the Refuse Division will contact you to respond. If a correction made to your bill results in a credit to your account, the credit will appear on your next quarterly statement.

Additional information about refuse collection is available on the Refuse Collection Rules page.

Contact

Citizens' Service Bureau

(314) 622-4800

1520 Market St. Room 4087
St. Louis, Mo 63103

Monday - Friday, 8:00 AM - 5:00 PM (excluding City holidays)

Contact the Citizens' Service Bureau

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