City of St. Louis Bike Share - Frequently Asked Questions

City of St. Louis Bike Share Frequently Asked Questions

Trailnet and Bi-State Development created this frequently asked questions (FAQ) to help address questions being asked about bike share. Click on the blue links to read answers to the various questions. To learn more about City of St. Louis bike share, please click here.

  1. What is dockless bike share?
  2. How many bikes will be in St. Louis?
  3. What is the Bike Share Social Equity and Inclusion Target Neighborhoods?
  4. How many bikes will be parked in the Bike Share Social Equity and Inclusion Target Neighborhoods?
  5. Where do I park the dockless bike sharing bike?
  6. How long can I use the bike for?
  7. Is there a hold or reserve option, so I can ensure the bike is available again when needed?
  8. Are there helmets available?
  9. What are the geographic limits of the bike share program?
  10. Can I check out multiple bikes with one phone?
  11. Does the bike share program have a Community rate?
  12. Do I need to download the app onto my phone to use bike share?
  13. Where can I go to pay to use the bike share with cash?
  14. Where can I learn more about bicycle education?
  15. Who do I contact if I have additional questions?

 

What is dockless bike share?

Dockless bike share is a network of shared bicycles available for short-term use. Dockless bike share does not use stations like the traditional systems in Chicago or Washington, D.C. Instead, they can be placed anywhere, and you can find the bikes through GPS locators on a smart phone app or by calling a phone number.

How many bikes will be in St. Louis?

Each company that receives a permit to operate can start with a max of 750 bikes in the first month, then can increase the fleet by 350 bikes each month thereafter, with a cap at 2,500.

If the company wants to exceed 2,500, they must provide evidence that there is need for more, based on ridership, demand, or other factors. As of now, two companies have permits to operate: LimeBike and ofo.

What is the Bike Share Social Equity and Inclusion Target Neighborhoods?

The Target Neighborhoods are designated based on a feasibility study done by Great Rivers Greenway in 2014, which mapped out areas with high concentrations of low income households, people of color, households with no access to a vehicle, and non-english speakers. The neighborhoods with high concentrations of those factors that were also within reasonable biking distance of MetroLink and the urban core of the city were chosen as places that could benefit the most from additional affordable transportation option.

See the map here for Target Neighborhoods: http://www.stlbikeshare.org/uploads/7/8/3/3/7833643/bike_share_social_equity_and_inclusion_target_neighborhoods.pdf

How many bikes will be parked in the Bike Share Social Equity and Inclusion Target Neighborhoods?

Each bike share company is required to park at least 20% of their total bike share bikes within the Target Neighborhoods.

Where do I park the dockless bike sharing bike?

Bikes should be parked outside of the main sidewalk pavement (e.g. the strip of sidewalk between the walking area and the street where you may see parking meters, signs, and trees), and/or when possible at a public bike racks. Bikes should be parked to not obstruct doorways, driveways, cars, or people using mobility devices. Bikes can be locked by pushing the metal bar back through the spokes of the back wheel.

How long can I use the bike for?

As long as you want! The bike will not lock automatically if its in motion. Each company has different pricing:
 
LimeBike Pricing Model - $1/ 30 minutes (½ price for students/anyone with a .edu email address, $5/100 riders for qualified low income membership)
 
ofo Pricing Model - $1/60 minutes (½ price for students/anyone with a .edu email address)
 

Is there a hold or reserve option, so I can ensure the bike is available again when needed?

There is currently not a hold or reserve option. Hopefully, once the companies increase the quantity of bike share bikes then there will be enough bikes around that even if the one you rode gets used by someone else there will be another bike available nearby.

Are there helmets available?

The companies do not provide helmets though they do plan to have some helmet giveaways at events. In the City of St. Louis, you are only required to wear a helmet if you are under 18. However, it is always recommended to wear a helmet while riding a bicycle.

What are the geographic limits of the bike share program?

Currently, bike share bikes are allowed to be parked, on public streets and sidewalks (e.g. not on private property, such as, college campuses).

The companies plan to work with neighboring municipalities in St. Louis County and in Illinois to create a more regional system. Please note, this does not mean the bikes will stop working if you go out of the city limits, but you are not supposed to park them outside the city limits and the companies have the ability to fine users that do.

Can I check out multiple bikes with one phone?

Each individual must sign a waiver after reading over the liability and terms and services to use the bike share bikes, so it is not possible to check out multiple bikes with one phone as each phone is associated with one account. 

Does the bike share program have a Community rate?

LimeBike has a $5/100 ride community rate. More information here: https://www.limebike.com/community-impact.

To qualify for Lime Access, an individual simply needs to demonstrate qualification or participation in any state or federally-run assistance program.
Email access@limebike.com with the following information. A Lime representative will get back to you within 2 business days with any next steps and further information.

  1. Full Name
  2. Phone Number (this number should be for the phone you plan to use for LimeBike)
  3. Valid government-issued photo ID
  4. Proof of low income status (e.g. EBT card, discounted utility bill, or any other state or federally-run assistance program document)

Additional partnerships to enable more opportunities for access to this membership option are still in development.

Do I need to download the app onto my phone to use bike share?

Downloading the app is the easiest way to use bike share, but there is a non-smart phone option as well. Each company will have a number to call or text to unlock the bikes without a smart phone. You can sign up for the non-smart phone option at www.LimeBike.com.

Where can I go to pay to use the bike share with cash?

You can go to any PayNearMe locations, which include 711, Family Dollar, CVS, ACE Cash Express, and Casey’s General Store: http://paynearme.com/en/payment-locations/

Where can I learn more about bicycle education?

There is information available on Trailnet’s website about confident city cycling skills: https://trailnet.org/education/confident-city-cycling/

Who do I contact if I have additional questions?

City of St. Louis
Deanna Venker, Traffic Commissioner
Phone: 314-647-3111
Email: venkerd@stlouis-mo.gov
 
 
LimeBike
  • Phone: 1-888-LIME-345
  • Email: support@limebike.com
OFO
  • Phone: 844-289-9747
  • Email: support@ofobike.com
If you have questions about the City permit program and process, please contact Deanna Venker, City of St. Louis Traffic Commissioner: venkerd@stlouis-mo.gov; 314-647-3111.

Jamie Wilson
Director, Department of Streets
(314) 647-3111 Ext. 1108
Email & full profile

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