Parking Events Operations Supervisor
Parking Events Operations Supervisor Job Opening
TITLE: Parking Events Operations Supervisor
REPORTS TO: Garage Manager
FLSA STATUS: Full-time, Non-Exempt
SHIFT: Various Shifts, able to work weeknights, weekends and holidays as required
Under general supervision, directs, supervises and supports all aspects of events parking; responsible for delivering quality customer service; receiving payments from customers and facilitating the flow of traffic through parking facilities.
High school diploma, GED or equivalent strongly preferred. Two years of parking facility attendant experience with lead/crew chief experience. One year of supervisory experience in parking industry preferred. Experience with a multipurpose parking facility working in all areas of a parking operations facility. Strong public relations ability. Troubleshooting methods and good mechanical ability. Strong verbal and written communication skills, both orally and in writing to all levels of management. Must possess a valid driver’s license and be insurable to drive. Must have a demonstrated ability to function in a fast paced, high-pressure environment. Accuracy, timeliness, high attention to detail and strong organizational skills essential. Basic computer skills in the parking revenue control system. Strong leadership and management skills. Ability to manage time and workload effectively including planning, organizing and prioritizing with attention to details. Must be comfortable working with the public. Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Must be able to comply with the physical requirements of the position.
ESSENTIAL JOB FUNCTIONS:
Supervises the events daily cashiering activities within the parking structures, including cash and/or credit card receipts, and maintenance of departmental records; supervision of hourly employees (flaggers, attendants, cashiers) by maintaining daily attendance and ensuring company standard compliance. Directly supervises a wide range of events related customer relations, parking services, traffic control and events personnel. Provides exceptional customer service to all customers and clients, ensure the facility appearance is at its best, supervise ticket inventory, perform daily/weekly/monthly organization required operating reports, etc. Ensures and maintains compliance with departmental security, audit procedures, all requirements of Treasurer’s Office cash handling procedures and customer relations; oversight of all internal controls for events that follows departmental policies and procedures. Assists the Garage Manager and other staff as requested with opening and/or closing facility in accordance with standard operating procedures. Operate and maintain revenue control equipment. Resolve customer service issues or questions as needed. Validate guest parking garage tickets. Balance cash drawer at the end of shift; Reconcile cashier daily receipts and make deposits. Work as a parking attendant or events worker when needed as needed. Monitor appearance and cleanliness of facility. Perform routine maintenance on equipment (i.e. clear paper jams, reset gates when jammed). Identify and report damaged or unsafe condition within facility. Assist in supervision of the events daily cashiering activities of parking structures. Ensures and maintains compliance with departmental procedures. Performs all other duties requested by management.