Systems Support Analyst
Systems Support Analyst Job Opening
TITLE: Systems Support Analyst
REPORTS TO: Systems Administrator
Employees in this classification will perform a variety of IT systems management and administrative duties for end user support of technology in the Treasurer’s Office.
Bachelor’s degree in Information Technology preferred, or closely related field of study. Solid background in a wide variety of technology systems and software applications. PC proficient, and experience with Microsoft Office Suite. Must possess excellent work management, communications, and interpersonal skills. Ability to identify, organize, and prioritize complex issues and solutions, with attention to detail and accuracy. Ability to make effective, independent decisions. Ability to operate personal vehicle for business and possess a current valid driver’s license and insurance.
ESSENTIAL JOB FUNCTIONS
Maintains and modifies complex systems and/or designs and develops integrated subsystems. Manages application software, application infrastructure and third-party application environments in the assigned field.
Performs complex diagnosis of problems, providing solutions within area of responsibility, and/or through consulting with ITS team members; coordinates implementation of fixes and enhancements. Logs and tracks calls using help desk management software and maintains history records and related problem documentation. Tier 2 support as referred by Systems Support Specialist to include but not limited to evaluation and prioritization of incoming telephone requests, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related and systems technologies. Other duties as assigned.
HOW TO APPLY:
Applicants interested in applying for this position, should send a cover letter and resume in Microsoft Word or a PDF file to StLTreasurerHR@stlouis-mo.gov
The City of St Louis Treasurer’s Office does not discriminate on the basis of race, color, national origin, ancestry, religion, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran’s status or marital status.