Applying To: Telecommunicator
Dear applicants, in order to help prevent the spread of the COVID-19 virus, the Recruitment and Examination Section is suspending all written tests, performance tests and oral interviews until further notice. These examination components are being replaced with experience and training evaluations, which do not require physical contact. Please fully describe all of your qualifying education, training and experience on your applications. Thank you. The safety of all of our staff and applicants is our priority as we continue with our efforts to conduct merit based testing for staffing the City's Civil Service.
- Minimum: $31,460.00
- Maximum: $43,654.00
This position is selected for the Hiring Incentive Program. The incentive shall be in the amount of one thousand five hundred dollars ($1500.00). The hiring incentive will be paid (if funds are available) by the Department/Division which appoints the applicant.
Nature of Work
Incumbents in this position receive calls and dispatch emergency response or repair personnel. A shift differential is paid to full-time employees working evening, night and weekend shifts.
For an additional description of this position, please refer to the classification specification for Telecommunicator
One year of recent full-time paid dispatching experience; OR, one year of customer service experience in a call center work environment.
Some positions may require shift, weekend and holiday assignments. Candidates must provide their availability for shift and weekend assignments on the Availability Section of the Employment Application.
Certifications: For positions at St. Louis Lambert International Airport, incumbents must obtain certifications for REJIS (Regional Justice Information System), MULES (Missouri Uniform Law Enforcement System) and NCIC (National Crime Information Center) by the end of their working test period and maintain them while employed by the City of St. Louis.
DESIRABLE QUALIFICATIONS: Previous experience as a Dispatcher.
When completing the application, please be as thorough as possible when describing your experience, training and education relating to this position. Your experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your Experience and Training evaluation. Applicants must provide explanation for all changes in employment and any gaps in their employment history on the application. Incomplete and/or carelessly completed applications will not be considered. Resumes will not be accepted as a substitute to a fully completed application.
VETERAN'S PREFERENCE POINTS: To be eligible for veteran's preference points, the applicant must submit a copy of his/her DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application. The Director of Personnel may, in his discretion, accept alternate documentation.
A ten year background investigation will be conducted in accordance with FAA regulations for positions at St. Louis Lambert International Airport. Employees assigned to St. Louis Lambert International Airport may be eligible for a commuting allowance of $141.00 bi-weekly.
LAST DATE FOR FILING APPLICATION: Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible. Applications can be submitted on the Internet.
Examination Components and Their Weights
- Experience and Training: 100%
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