Telephone, Cable TV, and Internet Utilities

Communications Division, Providers, Regulations

Services and Information

Cable Provider and Cable Service Survey
Please take a moment to indicate your overall opinion about your cable provider and cable service.
Community Information Network (CIN)
The City of St. Louis civic network that began in 1995 as a network that provided public access to digital resources and community information, web hosting, and included email and dialup services.
Regulatory Section
Welcome to the Communications Division Website regarding telecommunications regulatory management.

Communications Division
The Communications Division is home to the local government access channel known as STL TV.

Cable TV Complaint Form
You may file a complaint on-line using the form below or you can file a complaint over the phone by calling 314-552-2900. We will do our best to intervene with Charter and get your problem resolved.

City of St. Louis Communications License - Low Voltage License
A Communications License is required whenever inside television cable wiring or campus-type cable or telecommunications wiring is involved. It is also required when telecommunications or cable facilities are built in the City rights-of-way.
Transmission System License Application
An application for a Communications Transmission System License from the Communications Division.

Cable TV/Video Regulations
The Cable Franchise for 2002 to 2017 is governed by 5 City Ordinances.
Social Media Policy and Guidelines
We encourage you to engage with your government using social media. Please review the guidelines before you engage.
State Law regarding Right of Way Management and Permits
State Law regarding Right of Way Management and Permits document
Telecom and Right-of-way Regulations
Regulations governing telecommunications company’s use of the City of St. Louis right of way can be found in one of two city ordinances.

St. Louis Community Information Network Chronology 1994-2011
A brief history and chronology of the activities of the Community Information Network from its inception in 1994 to end of services in 2011.

AT&T
Provider of Telecommunication Services. Online payments, services, customer support, etc.
Charter Spectrum
Telecommunication service provider. Find online payment.
Communications Transmission System
St. Louis City Revised Code Chapter 23.64 DIVISION IV Communications Transmission Systems
Direct TV
Telecommunication service provider. Find online payment.
Telephone Company Alternative Tax
Telephone Company Alternative Tax
United States Postal Service
Provides the American public universal postal services. Find a zip code, calculate postage, find a post office, print labels, and track shipments.

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