Lambert Honors TSA Security Officer as Ambassador of the Year

Dorothy Lathrop is among dozens of airport employees nominated for great customer service in 2014

February 10, 2015 | 2 min reading time
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Lambert-St. Louis International Airport will recognize its customer service Ambassador of the Year and honor dozens of other employees who have been “caught” giving great customer service in 2014. The sixth annual Catch Us Giving Awards Celebration is being held in the B Concourse of Terminal 1 at10 a.m. on Tuesday, Feb. 10.

The Ambassador of the Year is Dorothy Lathrop, a Supervisor Transportation Security Officer (STSO) for the Transportation Security Administration (TSA). She was aCatch Us Givingwinner in August after helping to locate several soldiers in the C Concourse who were about to miss their bus to Fort Leonard Wood. Once she found them in the concourse, she urged them to leave immediately to make the bus so they could avoid any risk of discipline. In the end, she also covered their restaurant tabs totaling more than $70.

“Dorothy demonstrated empathy and went well beyond her scope of work to help out these young men who, no doubt, were grateful for her kindness and concern,” said Lambert Director Rhonda Hamm-Niebruegge. “We have many other airport employees who make a daily commitment to excellent customer service for our passengers which builds a positive and lasting impression for Lambert and the St. Louis region.”

“I sincerely applaud Dorothy’s generous act of taking care of our servicemen,” said Bill Switzer, Federal Security Director for Missouri. “Her very thoughtful and sincere actions were in keeping with her convictions of always doing the right thing.”

The Catch Us Giving Annual Awards Celebration will honor all the customer service nominees for 2014. More than 170 employees of Lambert and its Airport partners, tenants and airlines received nominations.

Employees are nominated, or “caught,” by customers, colleagues or their supervisors for superior customer service moments. Lambert received more than 500 Catch Us Giving nominations in 2014. The Catch Us Giving Committee, consisting of representatives from major Lambert tenants, airlines and service providers, elects two monthly winners, who are then eligible for the Ambassador of the Year award.

Lambert’s Catch Us Giving customer service program is now in its 7th year. The mission of the program is to unify the Airport Authority, tenants, contractors, airline employees and other partners in giving great customer service to the millions of travelers and visitors who come through the Airport each year.Catch Us Giving receives tremendous support from the business community. The event’s prime sponsors are Air Choice One, Fun Jet Vacations, the Regional Business Council, Southwest Airlines, and U.S. Bank. Other sponsors include ABM, Hudson, HMSHost, and Inmotion Entertainment.

  • Department:
    St. Louis Lambert International Airport
  • Topic:
    Airports

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