Privacy and Security Policy Privacy and Security Policy

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Privacy Statement is committed to providing you with excellent service. We respect your right to privacy, and have developed this Privacy Statement to inform you about our privacy practices for the website. Since the in addition to a community network is also the City of St. Louis Official web site, it's important that you understand our privacy position. As a municipal government, the City of St. Louis is a public governmental body subject to Chapter 610 of the Revised Statutes of Missouri, commonly known as the Sunshine Law. If an appropriate request is made to the City for information that is subject to disclosure by the Sunshine Law, the City of St. Louis may be required to disclose the information requested, even if it may include your personally identifiable information.

More information on Sunshine Law and/or Public Records Requests

Questions regarding this Privacy Statement should be directed to the website manager. Please specify "Internet Privacy Statement" in the subject line of your e-mail. If you do not receive a reply from us or if you believe that your inquiry has not been satisfactorily resolved, please contact us at 314 622-3400 x258.


Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. The City of St. Louis is aware of and sensitive to the privacy concerns of visitors to our web site. We want to assure you that we do not collect personal information from you unless you provide it to us.

Please note that our site contains links to other sites. City of St. Louis and is not responsible for the privacy practices, privacy statements or content regarding these other sites.

Information We Gather from You

Personal Information

We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing political opinions, religious or philosophical beliefs, health status, or sexual orientation. If you are simply browsing our site, we do not gather any personal information about you.

There are several ways in which you may explicitly and intentionally provide us with, and consent to our collection of certain personal information:

Email feedback form - We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information, or provide comments and suggestions.

E-mail Request for City services - You may also request city services or file complaints, which require a certain amount of personal information.

Apply for a City employment opportunity - In order to apply for a job you need to provide extensive information about your training, social security numbers, current address, employment history, and selected financial information.

On-line newsletters - You have the ability to register to on-line newsletters on topics ranging from neighborhood life to economic development.

Selected eGovernment applications - we may require your name, address, telephone number, e-mail address, credit card number, and/or social security number, bank account number, and/or another form of national identification in order to perform financial transaction online with us or a third party provider.

Statistical Information About Your Visit

When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit on our site, from which domains our visitors reach our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

Use of Cookies

This website does not use "persistent cookies." Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a web site, and to track information during multiple visits to a web site. We use "temporary cookies" on some parts of St. Louis, and such temporary cookies expire upon the end of the browsing session.
The use of cookies is a standard practice among Internet web sites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to loss of functionality on selected pages requiring cookies to function fully.
To find more information about cookies, if you are using Microsoft Internet Explorer® as your browser, go to the Microsoft Web site at or if you are using Netscape Navigator® as your browser, go to the Netscape Web site at

How We Use and With Whom We Share the Information We Gather

We assure you that the information we gather from you is used by us only as explained below.

Sending You Responses and Updates

We generally respond to any e-mail questions, requests for services, and other inquiries that we receive. We may also retain this correspondence to improve our services, and web site, and for other disclosed purposes. We may retain contact information so that we can send individual updates or other important information.

If We Are Required to Disclose by Law

Under certain circumstances we me be required by law to disclose certain information to law enforcement authorities. Suspicious email, electronic threats, and any information on illegal activity will be provided to the appropriate authority.


From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of, and satisfaction with this Web site, and improving our services.

Our Security Procedures

We consider the protection of all personally identifiable information we receive from our Web site visitors as critical. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information. In order to try to minimize this risk, we encrypt sensitive information (i.e. social security number) that you submit over some of our application the Secure Sockets Layer (SSL) 128 bit encrypted protocol.

Intellectual Property

The content of web pages is copyrighted, and contains some third party images/graphics that are used with permission. Users are notified, therefore, that one should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website.

Changes to this Privacy Statement

City of St. Louis may change this policy from time to time, and reserves the right to do so without notice.

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