The Consumer Financial Protection Bureau and CSB team up to Help Local Consumers

“Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets,” said Director Richard Cordray. “We are always looking for new ways to connect with consumers, and we are happy to work with Mayor Slay to better serve the residents of St. Louis.” 

“We are happy to add another tool to our toolbox to make it easier and more efficient for residents to get the help they need,” said Mayor Francis Slay. “Now, in addition to calling about neighborhood issues, residents can get answers to many of their financial questions by making just one phone call.” 

In St. Louis, the Citizens’ Service Bureau hotline is a non-emergency line connecting residents to city services. City representatives are available between 8 a.m. and 5 p.m. Monday through Friday to answer requests for service and issues or by going online or on Twitter @stlcsb. With today’s announcement, St. Louis residents who call 314-622-4800 with a question or complaint about consumer financial products or services will be transferred directly to the CFPB, which can answer questions and accept complaints. 

The CFPB works with consumers on the challenges they face with financial products and services, and now handles consumer complaints on credit cards, mortgages, bank accounts or services, private student loans, consumer loans, credit reporting, money transfers, and debt collection. The CFPB screens complaints to make sure they are complete, are not duplicates of existing complaints, and are about something the Bureau covers. The CFPB then sends complaints that meet these criteria to the company — bank or nonbank — for review and response. 

Consumers can check the status of their complaint and provide feedback about the company’s response at: www.consumerfinance.gov/complaint 

In addition to calling 314-622-4800, St. Louis consumers and those consumers outside of the St. Louis area can submit a complaint by: 

• Visiting www.consumerfinance.gov/complaint 
• Calling the toll-free phone number at (855) 411-CFPB (2372) or TTY/TDD phone number at (855) 729-CFPB (2372)
• Faxing the CFPB at (855) 237-2392
• Mailing a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244

The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. For more information, visit www.ConsumerFinance.gov.