Program Manager- Gateway ID Card Program

TITLE: Program Manager- Gateway ID Card Program

FSLA STATUS: Full-Time, Exempt

SALARY RANGE: $55,000 - $58,000

SHIFT: Office Hours: Monday-Friday, 8am- 5pm

PRIMARY PURPOSE:

The Program Manager will lead the planning, coordination, and implementation of the Gateway ID Program, overseeing daily operations to ensure services are delivered effectively, efficiently, and in alignment with program goals. This position is responsible for administrative oversight, staff supervision, community engagement, and interdepartmental collaboration. The Program Manager will work closely with internal staff, city departments, and external stakeholders to increase program visibility and ensure the overall success of the Gateway ID initiative within the Treasurer’s Office.

JOB QUALIFICATIONS:

•    Minimum of a bachelor's degree, with at least two (2) years of professional experience in public sector, nonprofit, or business administration. Equivalent combinations of education and experience will be considered.
•    Demonstrated supervisory experience, with the ability to manage and motivate a diverse team.
•    Strong understanding of administrative systems, budgeting, and personnel procedures.
•    Proficient in Microsoft Office Suite with the ability to master other software programs; ability to utilize computer technology for communication, data gathering and reporting activities.
•    Experience in performance monitoring, data analysis, and report preparation.
•    Ability to read, write and speak English is required.
•    Excellent written and verbal communication skills.
•    Strong interpersonal skills with the ability to work collaboratively with individuals from diverse backgrounds.
•    Ability to interpret and apply policies and regulations.
•    Ability to operate city vehicle for business and possess a current valid driver’s license and insurance.

ESSENTIAL JOB FUNCTIONS:

•    Manage the day-to-day operations of the Gateway ID Program.
•    Supervise program staff, including hiring, training, scheduling, and performance evaluation.
•    Coordinate with the Special Projects Coordinator to resolve operational issues and streamline workflows.
•    Professionally communicate with residents and stakeholders in person, via phone, and by email.
•    Oversee the application intake process, including printing, reviewing, processing, and scanning applications.
•    Issue Gateway ID Cards in a timely and accurate manner.
•    Develop procedures and recommend improvements to enhance service delivery and operational efficiency.
•    Collaborate with city departments, community organizations, and stakeholders to implement outreach and education strategies.
•    Monitor program performance, track and analyze data, and prepare reports with actionable recommendations.
•    Assist with billing issues, customer escalations, and follow-up communications.
•    Support preparation and administration of the department’s annual budget, including fiscal and personnel planning.
•    Research, write, and submit grant applications to support program sustainability.
•    Maintain compliance with city laws, regulations, and internal policies.
•    Perform other duties as assigned by the Deputy Chief of Staff or the Treasurer’s Office.

HOW TO APPLY:

Applicants interested in applying for this position, should fill out the online form and add any supporting docs that may be necessary. Apply with our online form by clicking here.

EOE:

The City of St Louis Treasurer’s Office does not discriminate on the basis of race, color, national origin, ancestry, religion, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran’s status or marital status.