Obtain Accessible Communication Services

Information for City residents on how to obtain accessible communication services when working with City departments.

Overview

The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of St. Louis programs, services, and activities. Aids include sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments. Read more about these services.

 

Preparation

Determine what type of service you will need. Services offered include:

  • Sign language interpretation
  • TTY/video relay
  • Large print documents
  • Braille documents

 

Instructions

Sign Language Interpreter

The Office on the Disabled has a sign language interpreter on duty in Room 30 of City Hall each Friday morning that City Hall is open from 8:00 a.m. to 12:00 noon. The interpreter will provide communications services for any citizen who comes in for assistance.

If you need a sign language interpreter outside of those hours, call or email the Office on the Disabled at least 72 hours before you will need the interpreter.

OOD@stlouis-mo.gov

TTY and Video Relay

The Office on the Disabled has a TTY and Video Relay for use by any deaf or hearing impaired citizen during normal business hours. Visit Room 30 of City Hall for these services.

Braille And Large Print

The Office on the Disabled will arrange to have documents by City departments and offices republished in Braille or audio. The Office reserves the right to restrict reasonably the size of the document to be republished in Braille or audio depending on the size of the original document and the use that will be made of the document. The Office will assist City departments and offices producing documents in large print.

Call the phone number below, email OOD@stlouis-mo.gov, or visit the Office on the Disabled:

1200 Market Street Room 30
St. Louis, MO 63103

Other Communications Assistance

The Office makes itself available to work with City employees and other citizens who have other difficulties with communications in order to make communication by City agencies effective for them. A citizen needing help getting City services or programs should feel free to contact the Office on the Disabled to work things out before a problem arises.

Call the phone number below, email OOD@stlouis-mo.gov, or visit the Office on the Disabled:

1200 Market Street Room 30
St. Louis, MO 63103

 

What to Expect

For Braille documents, turnaround time is dependent upon the size of the document and the availability of a brailler.

For sign language interpretation, the interpreter can accompany you to the office you need to visit.

Citizens may keep large print and braille documents once they've been provided.

 

Contact

Office on the Disabled

disabilityinfo@stlouis-mo.gov

(314) 622-3686

1200 Market Street
Room 30
St. Louis, Mo 63103

9am-5pm Monday-Friday Please Note: At this time to help prevent the spread of the COVID-19 virus, essential services will be provided by phone or email only during regular business hours.

Contact the Office on the Disabled

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