Testing Usability of the Website

Describes techniques and methods used to test the new City of St. Louis website.

Content Classification - Taxonomy Testing

One of the goals for the new City of St. Louis website was improved navigability and "findability." The strategy chosen was a robust information architecture plan to categorize and tag content. We worked with Taxonomy Strategies, an information architecture company, to develop the plan for the City website. We recruited outside stakeholders before implementation to participate in focus groups and test the main elements of the architecture.


Site Design and Contrast - Low Vision Focus Group

We wanted to ensure that the site was accessible and easy to navigate to low vision users who do not use adaptive technologies like screen readers. We assembled a small focus group made up of low vision user and developed a website interface to test specifically site design and contrast. The test was administered at a computer lab with 1:1 ration of focus group participant and evaluator. Changes were made to the design and contrast options from the findings.


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