New Emergency Rental Assistance Portal to Open Tuesday, Serving Both St. Louis City and County Residents

The application will be managed by LiveStories, a company selected to oversee the application process for both the city and the county.

April 19, 2022 | 2 min reading time

St. Louis City and County’s Human Services Departments have joined forces to provide one online portal for residents to apply for the latest round of emergency rental assistance funds provided by the US Treasury Department. The new portal will be managed by LiveStories, a company selected during a competitive bid process to oversee the application process for both the city and the county, and highlights the way both entities are working together to address critical issues facing our region.

Having one portal managed by one company, will streamline the application process for residents and landlords to apply and for applications to be processed. In the previous process, some applications for the city would be filed with the county, and vice versa.

“From job loss to higher childcare costs, COVID-19 put an economic strain on families across the St. Louis region,” said St. Louis City Director of Human Services Yusef Scoggin. “We’re proud to work alongside our partners in St Louis County to make it easier to apply for rental assistance funds and to keep families in their homes.”

“During the first round of funding, it became clear early on that the need was greater than the amount of funds available,” said St. Louis County Human Services Director Howard Hayes. “With this second round of funding going out, we can continue helping the thousands of families in St. Louis County and city who have struggled through this pandemic.”

The new application portal will open on Tuesday, April 19, at 10am. Residents can also download paper applications from the same page. For questions, residents can email FORWARD-support@livestories.com or call toll-free at 1-855-582-3973.

Last year, St. Louis County received $29 million in federal funds for the Emergency Rental Assistance Program (ERAP). St. Louis City received $8.9 million. A second award of rental assistance funds from the US Treasury has provided another $29 million for the county and $12.4 million for the city.

Information about the program including eligibility can be found on the portal’s website.

Related Stories

Was this page helpful?      



Comments are helpful!
500 character limit

Feedback is anonymous.