City of St. Louis Celebrates 311 Connecting Residents to City Services

St. Louis, MO — The City of St. Louis is celebrating its 311 service on 3/11 (March 11), to highlight improved access to City services and stronger connections between residents and their local government.

Since launching last year, the City’s Citizens’ Service Bureau (CSB) has served as the official 311 Center, providing residents with a simple and convenient way to request City services, report issues in their neighborhoods, and get answers to questions about City programs.

Residents within the City limits can dial 311 to reach trained CSB staff who assist with placing service requests and directing concerns to the appropriate City departments. Those calling from outside City limits can still contact the CSB by dialing 314-622-4800.
The 311 system has streamlined communication between residents and City Hall, making it easier than ever for St. Louisans to report issues and access services that help keep neighborhoods safe, clean, and thriving.

“Launching 311 is about making City government more accessible and responsive to the people we serve,” said Mayor Cara Spencer. “Residents deserve a simple way to get help, report concerns, and stay connected to the services that keep our neighborhoods strong.”

City leaders say the service has played a key role in improving how requests are received and addressed across departments.

“311 has strengthened how we respond to the everyday concerns that matter most to residents,” said Karen Clifford, Acting Director of the Department of Neighborhood Stabilization. “By creating a single, easy-to-remember number, we’ve made it simpler for people to report problems, request services, and stay engaged with their neighborhoods.”

The City encourages residents to continue using 311 as their first call for non-emergency City services and to celebrate improved access to City government.