Report a Community Sanitation Problem

When submitting a request for service, provide the following:

• The exact street address or intersection where the problem is occurring.
• An accurate description of what you have observed.
• You may include photos if you have them.

The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response. 

1. Begin by going to the CSB Request a City Service page and selecting the appropriate service request
   OR
   Tweet at CSB using the @stlcsb handle.
2. Complete the steps to submit your service request and receive a service request number.

Begin online

After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.

We will also provide a date by which we expect to have a response from that department. 

Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice. 

You may contact CSB after the target response date to find out the status of your request. 

You may also find basic information about the status of your request online.

For information about how specific types of complaints are routed, please go to the City's List of Services page.

Learn what the status in a service request means.

When submitting a request for service, provide the following:

• The exact street address or intersection where the problem is occurring.
• An accurate description of what you have observed.
• You may include photos if you have them.

The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response. 

Call 314-622-4800 Monday - Friday, 8 am - 5 pm.

If you are unsure if your complaint falls under the jurisdiction of the City of St. Louis, please contact us for clarification or referral information.

Call (314) 622-4800

After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.

We will also provide a date by which we expect to have a response from that department. 

Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice. 

You may contact CSB after the target response date to find out the status of your request. 

You may also find basic information about the status of your request online.

For information about how specific types of complaints are routed, please go to the City's List of Services page.

Learn what the status in a service request means.

When submitting a request for service, provide the following:

• The exact street address or intersection where the problem is occurring.
• An accurate description of what you have observed.
• You may include photos if you have them.

The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response. 

Send an e-mail to CSB at csb@stlouis-mo.gov.

After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.

We will also provide a date by which we expect to have a response from that department. 

Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice. 

You may contact CSB after the target response date to find out the status of your request. 

You may also find basic information about the status of your request online.

For information about how specific types of complaints are routed, please go to the City's List of Services page.

Learn what the status in a service request means.