GOV
Report a Community Sanitation Problem
Guidelines for submitting complaints and requests for issues related to sanitation.
Overview
Community Sanitation responds to complaints and enforces local and state regulations for a variety of health hazards. The following can be reported to Citizens Service Bureau for investigating by Community Sanitation.
- Hazardous waste - exterior
- Inspect hotel
- Inspect outdoor swimming pool
- Noise complaint for construction (unacceptable levels of construction noise between 10 pm and 7 am)
- Smoking ban violation
Choose a service option:
Instructions
Please choose a service option above.
Showing instructions for Online.
On This Page
Preparation
When submitting a request for service, provide the following:
- The exact street address or intersection where the problem is occurring.
- An accurate description of what you have observed.
- You may include photos if you have them.
The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response.
Instructions
- Begin by going to the CSB Request a City Service page and selecting the appropriate service request
OR
Tweet at CSB using the @stlcsb handle. - Complete the steps to submit your service request and receive a service request number.
Begin online: https://www.stlouis-mo.gov/government/departments/public-safety/neighborhood-stabilization-office/citizens-service-bureau/csb-request-submit.cfm?action=level1&parentNodeId=1824&instanceID=0
What to Expect
After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.
We will also provide a date by which we expect to have a response from that department.
Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice.
You may contact CSB after the target response date to find out the status of your request.
You may also find basic information about the status of your request online.
Additional Information
For information about how specific types of complaints are routed, please go to the City's List of Services page.
Learn what the status in a service request means.
Showing instructions for By Phone.
On This Page
Preparation
When submitting a request for service, provide the following:
- The exact street address or intersection where the problem is occurring.
- An accurate description of what you have observed.
- You may include photos if you have them.
The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response.
Instructions
Call 314-622-4800 Monday - Friday, 8 am - 5 pm.
If you are unsure if your complaint falls under the jurisdiction of the City of St. Louis, please contact us for clarification or referral information.
Call: (314) 622-4800
What to Expect
After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.
We will also provide a date by which we expect to have a response from that department.
Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice.
You may contact CSB after the target response date to find out the status of your request.
You may also find basic information about the status of your request online.
Additional Information
For information about how specific types of complaints are routed, please go to the City's List of Services page.
Learn what the status in a service request means.
Showing instructions for Via Email.
On This Page
Preparation
When submitting a request for service, provide the following:
- The exact street address or intersection where the problem is occurring.
- An accurate description of what you have observed.
- You may include photos if you have them.
The more accurate the information provided to us, the more accurately we can report your concerns and get an efficient response.
Instructions
Send an e-mail to CSB at csb@stlouis-mo.gov.
What to Expect
After filing your request, CSB will give you a service request number and advise which City department is going to respond to this request.
We will also provide a date by which we expect to have a response from that department.
Responses may indicate the completion of work or may indicate that an inspection has been completed and the responsible party has been issued a violation notice.
You may contact CSB after the target response date to find out the status of your request.
You may also find basic information about the status of your request online.
Additional Information
For information about how specific types of complaints are routed, please go to the City's List of Services page.
Learn what the status in a service request means.
Contact
Community Sanitation
(314) 657-1539
1520 Market St,
Rm 4051
St. Louis, MO 63103
Related Services
- Report a Problem With a City Service Guidelines for submitting complaints and requests for service.
- Report a City Water Problem Report running water, open hydrants, water quality issues, or missing manhole cover.
- Report A Historic District or Landmark Complaint Information on how to report a Historic Landmark Complaint
- Obtain a Commercial Fumigation Permit Instructions for fumigators in the City of St. Louis to obtain a fumigation permit from the Department of Health.
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