Mayor Spencer Launches Public Access to CityStat, Sharing Key City Service Performance Data with Residents

Today, Mayor Cara Spencer publicly launched CityStat, a portal where anyone can access the City’s performance data on a range of key city services, including pothole repairs, refuse collection, tree removals and more.

“CityStat measures what matters and gives my team the information we need to deliver better results. Through this platform, we are tracking a wide range of indicators that reflect the real, everyday experiences of St. Louisans,” said Mayor Spencer. “While I’m pleased to see improvements in several areas over the past year, we want to keep doing better, especially in the areas where we’re not yet reaching our goals. Making this data available to the public will help provide accountability for me, my office and our departments.”

Among the improvements to city services that can be tracked through CityStat are:

• Our refuse operation increased route completion rates from 50-65% in early 2025 to over 90% in late 2025.
  • This was accomplished without additional cost by initiating a performance-based incentive system, shifting recycling to centralized drop sites and reforming paid family and medical leave.
• With our new recycling system, we increased the percentage of material successfully recycled from 37% to 78% between August 2025 and March 2026, while generating $450,000 in cost savings for the City.
• In the aftermath of the January snowstorm this year, our Neighborhood Stabilization Division and Streets Division reduced the average time-to-respond to citizen snow and ice requests from 17.4 days in January 2025 to 3.1 days in January 2026.
• And while we filled 1,805 potholes in the first 100 days of the administration, reducing the backlog of pothole service requests by 70%, addressing potholes in St. Louis remains a focus area. For the last 12 months, our Streets Division completed 2,227 pothole requests on time [46% on time from April 2025 - March 2026], as compared to 1,327 requests completed on time in the 12 months prior [17% on time from April 2024 - March 2025].

CityStat also shows other areas where the City aims to do better, including:

• In the first quarter of 2026, we restored 61.9% of emergency water main breaks to service within 8 hours. The City aims to restore 80% to service within that timeframe.
  • The Water Division is undertaking a Water Master Plan project and developing an aggressive plan to renew and replace water mains and valves in the distribution system. The plan is based on a data-driven condition assessment using a water main break model and the application of a risk and consequence scoring system.
• In the first quarter of 2026, 93.5% of Citizens’ Service Bureau Requests were routed to the appropriate department within 2.5 days. That is just short of the City’s goal of 95%.
  • CSB frequently exceeds the 95% goal.
  • Several improvement initiatives are planned for 2026, including expanded training and documentation.
• In the first quarter of 2026, 39.2% of hazardous trees were removed within 30 days. The City aims to remove all validated, hazardous trees within that timeframe.
  • Despite being well below the target, this does show a clear improvement over both 2025 and 2024, when the annual average was below 20%.
  • The City is currently analyzing options to further improve in this area.

To view all available CityStat data, visit www.stlouis-mo.gov/citystat/.

CityStat will continue to expand and be updated with the latest data each quarter to ensure ongoing transparency. Expect to see City mow and tow updates next quarter.