A short summary of all the classes currently offered by TODD.
This is an advanced level course on using Access 2002 to further refine database structure and design. Topics discussed will include: making data entry easier and more accurate, using smaller, related tables, as well as advanced features and design of queries, forms, and reports. Prerequisite: Completion of Access I
This is an advanced level course on using Access 2002 to further understanding of database design and tools. Learners will spend half the time designing / redesigning a database used in their department. Materials should be brought on a flash drive or uploaded to Google Drive to work on in class. Prerequisite: Completion of Access II and a database to modify or design.
Many factors have led to an increase in workplace violence within both the private sector and government workplaces. The City of St. Louis has a long-standing commitment to promoting a safe and secure work environment for all employees. This training will review the City policies and procedures for addressing workplace violence, and will review the risk factors and prevention strategies for dealing with incidents of violence in City worksites. This class is mandatory for all Appointing Authorities, managers, and supervisors.
This class is mandatory for all supervisors, managers, and employees who perform the disciplinary function as part of their job. The class provides information about Administrative Regulation 117, Revised December 7, 2009. The rules and regulations of the disciplinary policy, the context of discipline, and the time lines for completing forms will be discussed.
This course is designed to help experienced supervisors further develop their knowledge and skills in order to become more successful in supervising and leading employees. This five-session, fifteen hour course will examine essential competencies of a successful supervisor, leadership skills, and the development of administrative skills necessary for advancement in their careers. Completion of Effective Supervisory Practices is a prerequisite for this course.
Managing anger well is a learned behavior, requiring practice and resilience. Feeling anger is not the problem, it's what we do with that volatile emotion that can lead to problems. While you can't get rid of the things or the people that make you angry, you can learn how to control your reactions to them. This course will teach you how to express anger in a healthy, constructive way.
Ever notice the way assertive people can be honest and forthright--and still value the feelings of others? Their skills and style earn them respect and cooperation at every level. If you sometimes wonder if you're being too rigid or too flexible this course will show you how to handle your communication challenges with confidence, openness, and competence.
It is contagious. It can spread in a matter of minutes, and before you know it the entire workplace can be affected. This course is a clever take on the problems a negative attitude can cause in the productivity of the work environment. Join the class and learn how to help promote a healthy work attitude that is related to motivation, work enjoyment, and increased productivity.
This course provides an overview of the BJC-EAP program for supervisors and managers. Emphasis will be placed on how this comprehensive program provides consultation and guidance to supervisory personnel in dealing employees who have displayed inappropriate workplace behavior or performance deficiencies. Realistic case studies will be presented for discussion.
BJC-EAP also provides an overview of their program on site for small groups. Please contact the Department of Personnel; Employee Relations section at 622-3563 to schedule an on site session.
Basic Communication Skills
This three hour, one (1) session course covers the basic elements of the communication process. Communication models will be examined and participants will learn various communication styles that can assist them in improving their employee experience. There will be lecture as well as scenario training.
Basic Computer Skills
Using a computer is not as easy for some as it is for others. This class is designed to help employees become comfortable navigating a computer and overcoming the stress of using new technology in the workplace. Employees will learn the very basics of computer skills such as how to turn on a computer, using a mouse, learning how to save files, printing, downloading an attachment from an email and more. The class is designed to be slow-paced for effective learning and allows time for employees to practice as they learn.
Calming the Storm (Leadership Academy)
What are your customer service responsibilities as an employee of the City of St. Louis? What should you do to prevent conflict from occurring in your interactions with customers, and what can you do when an interaction turns negative? This class will provide you with the answers to these questions by arming you with a variety of customer service and conflict management techniques necessary for leaders in the public environment.
People from all over the world are entering the workforce and bringing with them cultural differences that pose new challenges for companies. The training course Celebrating Diversity was designed to explore the diversity within an organization and to increase employees' awareness of different attitudes, beliefs and values that other employees have.
Employees will learn why diversity is important in today's business world and what might happen if diversity is simply ignored within an organization. They'll explore how individual values and beliefs are shaped and discover what diverse cultures really want in today's workplace.
Your employees will develop awareness of their responsibility in creating a work environment that is respectful of a diverse culture. They will understand how their behaviors are impacted by biases and inaccurate perceptions and how these behaviors affect their co-workers.
Ultimately, this training experience will result in a better, more productive work environment for all employees.
Challenging Negative Attitudes
This course is designed to challenge the negative attitudes in ourselves, our coworkers and organizational norms. The course will increase your knowledge and ability to adjust your own attitude regarding work situation, control the impact of negative situations, work with negative people more effectively, and learn how to identify and eliminate the negativity present in your department or team.
This class is mandatory for all new supervisors and managers. This course covers many of the important Administrative Regulations and Sections of the Pay Ordinance. Copies of the regulations and policies regarding discipline, grievances, services ratings, FMLA, EEO, vacation, sick leave, disability leave, etc., with which all supervisors must be familiar, are distributed and discussed. This course is mandatory for new supervisors and managers. Current supervisors are also encouraged to attend every five years for a refresher update. Open to all employees on a space available basis.
Coaching and counseling are core skills for managers and leaders. Done skillfully, coaching can move mountains of self imposed resistance and break down barriers that get in the way of actions and results. This class presents a focused methodology along with practical examples and exercises so that you can begin your development as an effective coach, counselor, and manager.
This course covers the essential elements of the communication process. Communication is much more than words going from one person's mouth to another's ear. In addition to the words, messages are transferred by the tone and quality of voice, eye contact, physical closeness, visual cues, and overall body language. Special emphasis will be placed on listening skills.
Communication Mystery Solved
This class is learning program in which participants complete a series of activities in which they learn communication skills, as well as uncover a murder mystery. The instructor plays both the trainer, as well as another role. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict resolution techniques, all the while trying to figure out the "who done it" mystery theme. It is an innovative and fun way to learn how to communicate
This series of leadership development workshops features video vignettes, small group exercises, and discussion segments based on Dr. Stephen R. Covey's leadership principles. Developing Skills for Listening and Understanding, Breaking Down Barriers, Rebuilding Trust, Understanding True Empowerment, Becoming a Mentor, Not Just a Manager, and Celebrating Differences, Achieving Results.
This class gives individuals the knowledge and skills necessary to perform Cardio-Pulmonary Resuscitation and use the Automated External Defibrillator posted throughout City Government Facilities. This class will follow information outlined in the American Heart Association 2010 Guidelines. This class is offered as an initial class or renewal.
The purpose of this course is to help employees in a customer service role to recognize the components of customer service, practice techniques for taking control of difficult conversations and learn how to handle angry customers/employees. Through this class, employees will also learn how to implement strategies for staying motivated in a role where difficult conversations are part of everyday work.
Conflict pervades our daily lives. Recent studies have shown managers spend about 20 percent of their time attempting to resolve conflicts in their organizations. Managers, members of work teams and anyone working with other people will experience a collection of tools providing insights and valuable skills for managing conflicts in today's workplace. The use of learned outcomes can lead to a healthier, more productive work environment for everyone.
All employees who drive on the job are required to take the Defensive Driving course every three years. This includes employees who drive either a City vehicle or their own personal vehicle for conducting City business. The Defensive Driving course is designed to teach drivers how to avoid collisions, reduce traffic violations, and drive more safely at all times.
Developing Positive Relationships at Work
This course is set to base every working relationship on a common purpose with actions that build trust and avoid behaviors that erode trust. The goal is to manage, not manipulate relationships and to set boundaries and stand your ground.
Traditional diversity awareness programs have focused on the treatment of women and minorities. However, differences arise from a host of other traits as well, including age, sexual orientation, religious beliefs, physical abilities, and educational background.
These traits or “profiles” cause people to make inaccurate assumptions, create separation, and, yes, treat people unfairly. The goal of diversity awareness is to promote an inclusive work environment.
The seminar addresses the philosophy and directives of Administrative Regulation No. 120. Particular attention will be given to the indicators of drug and alcohol use, as well as how the EAP functions as a resource for supervisors whose employees have drug, alcohol, or other problems which negatively impact their job performance. Supervisory personnel are required to complete this training before they can refer employees for "reasonable suspicion" drug and/or alcohol testing.
Let's face it, if you're like a lot of people, you feel that interviewing for a job is about as pleasant as a trip to the dentist. The process of interviewing is intimidating but, in our competitive job market, it is important to interview effectively. This class will help employees interested in a career advancement prepare for their next job interview.
Effective Meetings (Leadership Academy)
This course offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Effective Meetings teaches the proper skills and training to get great results with every meeting, every time!
You will learn the checklists for planning your meeting, setting the agenda, strategic planning, develop a climate of trust among meeting participants, how to properly open a meeting, handling difficult people and maintaining control, how to assess and evaluate your meetings, and the correct method to end a meeting.
Good meetings do not just happen, they are planned and created.
Effective Supervisory Practice
This 18-hour, three (3) session course covers a variety of essential basic supervisory duties, including leadership, communications, planning, motivating, training and evaluating staff performance. A textbook and workbook prepared by the International City Management Association (ICMA) establishes the curriculum.
This mandatory course for all new supervisors and open to those aspiring to supervisory position on a space-available basis. The full classroom day will include 15 minute breaks each morning and afternoon, and allow 1 hour for lunch each day.
Emotional Intelligence (EI) is a type of social intelligence that involves the ability to monitor one's own and other's emotions, to discriminate among them and use the information to guide one's thinking and actions. EI involves the following abilities: self awareness, managing emotions, motivating oneself, empathy, and handling relationships.
EI has become important as a part of leadership, group performance, managing change, interpersonal development, and coaching and conducting performance evaluations.
Emotionally Intelligent Leadership (Leadership Academy)
Emotionally Intelligent Leadership combines two major bodies of research and theory: emotional intelligence and leadership.
Emotional Intelligence (EQ) is the ability to accurately identify, understand, and manage one's own and other's emotions, to discriminate among them, and to recognize the impact of one's behavior on others.
Great leaders are adept at exhibiting this kind of behavior, because they move us, inspire us, and are the ones we look to for clarity and assurance when facing challenges and difficulties.
This class will examine how emotionally intelligent leadership supports staff achievement, team building, productivity, conflict management, staff retention, and a host of other important business concerns, and will help students develop these powerful tools for leadership success.
Employing, Retaining and Accommodating People with Disabilities-Is it Special Favors or a Level Playing Field?
A review of the Americans with Disabilities Act Amendments that became effective January 1, 2009, and how those amendments blend with the original Americans with Disabilities Act in the effort to eliminate employment discrimination against people with all different kinds of disabilities.
Ethics is a mandatory course that is required of all City employees. The Code of Conduct will be supplied. The class assists you in reflecting on what your problem solving skills are in relationship to ethical decisions. You will practice resolving ethical dilemmas using a practical three step process.
This is a beginning level course on using Excel 2002. The class will provide an understanding of the Excel workspace; creating, modifying, and formatting worksheets; working with simple formulas and charts as well as creating multiple-sheet workbooks.
This is an advanced level course on using Excel 2002. Topics discussed will include advanced worksheet design and modification, integrating other Office applications, complex formulas, as well as hyperlinks and collaborative tools. Prerequisite: Completion of Excel I.
This class will provide the knowledge and skills necessary for basic care of breathing emergencies, cardiac emergencies, and other sudden illnesses and injuries.This class will follow information outlined in the American Heart Association 2010 Guidelines. This class is offered as an initial class or renewal.
Generational Differences in the Workplace
For the first time in modern history, the American workforce encompasses four separate generations working side by side--Matures, Baby Boomers, GenXers, and Millennials-and the differences among them, such as work ethic, communication and social expectations, to name a few, are one of the greatest challenges facing managers today.
Many managers are unaware of the issues contributing to the differences among these groups, and most are struggling with how to constructively work with individuals in each generation. Understanding these generational differences can help build harmony and productivity in the workplace.
This class is open to employees at all levels, and will give participants an opportunity to discuss and learn strategies to understand, value and leverage those differences for greater productivity.
Did you know that there are currently four generations working together in today's organizations? This workshop includes real world situations to teach you how to recognize, respond to, and resolve differences involving generational issues. This workshop focuses on helping you to minimize the negative impact of generational differences and maximize opportunities for individual, team, and organizational success.
Google is a beginner course to familiarize students with everything Google. From Chrome to E-mail, Calendar, Contacts, and popular apps such as: Drive, Docs, Sheets, Slides, and Forms. This course will empower users to work with different apps available through their City e-mail account, and effectively setup and use the various applications.
This course will incorporate the changes to Administrative Regulation 113 and is designed to explain and examine the legal aspects of harassment in the workplace. Special emphasis will be placed on recognizing how the workplace climate contributes to the occurrence of sexual harassment and strategies to prevent this behavior. With the use of case studies, vignettes and group activities participants will understand their rights and responsibilities in the workplace. All employees.
The City is required to comply to HIPAA legislation and its privacy and security regulations. This course is provided to meet HIPAA training requirements so that employees that access individually identifiable health information in performing their job responsibilities provide the necessary protection for the confidentiality of this information and understand the important legal issues regarding it.
Employees in EMS, Health Dept., Employee Benefits, City Counselor's Office, Lead Inspection, and ITSA employees with access to confidential health information are required to attend unless training is offered by the department or office.
When an organization's people meet their performance targets, the organization succeeds. This collective success is directly related to how well managers help their people focus their energies and achieve significant results.
This comprehensive program shows managers, supervisors, and team leaders how to align individual employee efforts with organizational goals, measures of success, and objectives; clarify roles, responsibilities, and expectations; and redirect and/or reinforce behavior to support employee growth and performance.
The purpose of this class is to teach employees the skills they need so that others will grant them the power to affect outcomes. The class approach is to teach employees how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognize others’ needs and support them in meeting their needs while meeting their own as well (win-win).
Employees will learn about the qualities that influential people have and will have the opportunity to assess themselves in these areas.
Improving Employee Engagement
If you want higher productivity and better customer service from your employees, one way to achieve that is through boosting employee engagement. A recent survey reports that 63% of U.S. workers are not engaged in their jobs. When are employees are disengaged, they lose productivity and can negatively impact the morale of other team members, too.
When leaders actively seek way to boost employee engagement, they can have a direct positive effect on the organization's performance and productivity. This course will lake at steps that can lead to greater levels of employee engagement.
This course will cover the main aspects of researching positions, preparing resumes, and interview skills. We will discuss the pitfalls that some applicants find themselves in due to lack of preparation. We will also discuss the City's interviewing process.
This is for people who may feel nervous during interviews or would just like to brush up on their interviewing skills because of a possible interview.
Leadership Academy Orientation (Leadership Academy)
All participants of the Leadership Academy are encouraged to attend this orientation class. We will discuss the Academy's purpose, overall program goals, students expectations and requirements for completion. We will also review the overall scope of the Academy, including the Six Pillars of Leadership Excellence, the 24 Core Competencies, and the Academy curriculum.
Participants will perform a leadership needs assessment designed to help recognize their strengths and identify areas of focus for future professional development.
Leading High Performance Teams (Leadership Academy)
According to Bruce Tuckman (1965) teams are formed, go through a period of storming, establish norms and then perform. The focus of this class is to provide leader with the skills necessary to lead previously established teams to new heights. One of the distinguishing features of high-performance teams is the team's leader ability to bring people together.
It takes a confident and skilled individual to manage tasks and lead people to greater team success. Team leaders have a unique challenge: they must work to blend different personalities and skills sets into an integrated whole that operates at peak performance.
This course attempts to help leaders meet that challenge.
The benefits of effective listening are building relationships, increasing productivity, solving problems, and avoiding unnecessary conflict. This class aims to help employees learn the skill of listening by teaching how to identify barriers, how to implement the steps of “active listening”, and learning to uncover hidden messages in emotional situations.
The purpose of this class is to increase information flow to enhance productivity in the workplace.
Managerial Ethics(Leadership Academy)
Managerial Ethics attempts to dig deeper into the skills learned in the City's Mandatory Ethics training. This class seeks to encourage leaders to think with an ethical mind set. The leader's role in creating an ethical culture with also be addressed.
Organizational success depends on maintaining a work environment that fosters a culture that inherently rewards civility and avoids conflicts. There are at times, however, that the combination of personalities and work demands will stress even the most tranquil environment resulting in conflict. This course teaches students how to identify and enhance the most important aspects of conflict resolution, develop communication skills that support conflict prevention, and practice tools that will end conflict in even the most difficult situations.
This course will help overcome blocks that stop you from being assertive, and to increase your effectiveness at handling conflict and criticism; help you examine how your conditioning and past experiences have contributed to your being nonassertive; assist you in examining outmoded strategies that could be decreasing your effectiveness, and provide you with a systematic approach to handle interpersonal problems constructively.
Mastering Difficult Conversations
The class will teach the skills and tools needed to master difficult conversations: how to stay focused on what is important, ability to identify your hot buttons and how to manage them, and how to recognize statements and behaviors that can escalate/de-escalate emotions.
Those who attend the class will also have the opportunity to practice the skills learned and create strategies that will help defuse strong emotions during difficult conversations.
This training will review the four generations found currently in the workplace and the characteristics of those employees and examine the stereotypes of each generation and identify challenges faced within the workplace. The goal is to demonstrate techniques to foster respectful communication and develop an action plan to connect all generation in the workplace.
These two hour courses will reintroduce employees to some of the more commonly used functions of Microsoft Office Word, Excel, and PowerPoint. Along with Microsoft Office we will explore some of the basic applications of Google Mail (Gmail).
Each session will focus on only one of these applications at a time to ensure an effective transfer of knowledge.
Onboarding (Leadership Academy)
Onboarding refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders.
Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in stress and intent to quit.
This class will attempt to provide leaders with techniques and strategies to enhance the onboarding process undertaken within their Department and Citywide.
Payroll How-To (Payroll Clerks & Back-ups only)
The purpose of this class is to give general instructions on how to fill out payroll forms and timesheets, learn to follow payroll timelines, and learn how to recognize and correct payroll mistakes. The class will be offered for Payroll Clerks and their Back-ups (or any employee that will handle payroll information for their department).
This course will look at performance management as a systematic process in which supervisors and managers involve employees, as individuals and members of a team, in improving organizational effectiveness in the accomplishment of departmental goals and objectives.
We will examine five key components of the performance management process (list them). In effective organizations, supervisors and employees practice good performance management intentionally, executing each component of the process well.
Goals are set and work is planned routinely. Progress towards those goals is measured and employees get feedback.
High standards are set, but care is also taken to develop the skills needed to reach them. Formal and informal rewards are used to recognize the behavior and results that accomplish the mission.
We will look at how the five components--working together and supporting each other--enhance effective performance management.
While the list of major job duties tells the employee what is to be done, performance standards provide the employee with specific performance expectations for each major duty.
They are the observable behaviors and actions which explain how the job is to be done, plus the results that are expected for satisfactory job performance. They tell the employee what a good job looks like.
The purpose of performance standards is to communicate expectations. Good managers and supervisors realize that good performance standards are a management tool.
If employees know what results are expected of them it makes everyone's job easier and more productive. This course will assist you in developing performance standards for your employees.
Pillar 3: Possessing a Strategic Business Orientation
All required course work for this pillar, as well as the Leadership Academy Orientation information will be covered in this three-hour session. Leadership Academy students who need to complete their curriculum by spring 2014 should sign up to attend.
Pillar 6: Building a Service Culture
All required course work for this pillar will be covered in this three-hour session. Leadership Academy students who need to complete their curriculum by spring 2014 should sign up to attend.
Possessing a Strategic Business Orientation (Leadership Academy)
This course consists of a series of short sessions on the three subject areas covered in this Leadership Pillar. We will begin by examining the public service environment in which we work, looking at the City government structure, guidelines and policies governing city employees, and the relationships between Civil Service and other municipal employee groups.
We will then work through the process of developing a Vision Statement for your individual work unit, and examine the purpose, content, and goal of such a document.
And finally, we will see how leaders can communicate the vision, and use it as the guiding principle, statement of values, and motivational tool for your team.
This is a beginning level course on using PowerPoint 2002. The class will proved an understanding of creating and modifying presentations, as well as creating slide shows for speaker presentations.
Practices in Effective Discipline (Leadership Academy)
One of the most important, and most challenging, responsibilities of a supervisor is managing discipline. Effectively administering discipline is vitally important to developing and maintaining a well-performing workplace, yet many supervisors do not do it well.
Many supervisors experience difficulty in managing the disciplinary process, and doing so in such a way that their actions will produce the desired effect, as well as stand up to scrutiny or review. In this course, we will examine the City's disciplinary process, including AR 117, and look at effective practices supervisors can employ to manage discipline in their workplace.
The goal is that if and when discipline is necessary it both encourages employees to make the needed changes in behavior, and is fair, consistent, justified and defensible.
This class focuses on the two main elements of a presentation: content and delivery. Participants will learn how to design presentations that inform, instruct, persuade, or inspire an audience.
The workshop enables participants to deliver various types of presentations, build confidence in presenting, and receive valuable feedback from their peers.
Problems usually make themselves well known. Solutions, on the other hand, can be much harder to find. This is because problems often have more than one cause and some of these causes--and sometimes the most important ones--may not be obvious. This can make it a challenge to identify the best way to deal with an issue.
This training course gives you tools you need to avoid these issues, and solve your problem thoroughly and completely, the first time around.
Project management is the combined art and science of planning, organizing, and managing resources to get a particular project done on time, within budget, and with the results that the organization set out to achieve. There are many types of project management designed for different scenarios and different industries. This course will focus on the traditional method, used by the Project Management Institute, which follows five process groups.
This class will address the City's Workplace Safety Program which explains basic workplace safety rules and the employee's responsibilities concerning safety on the job. It will also outline the requirements for Safety and Health Programs within City departments.
This class is recommended for all City employees.
Safe Zone Training (LGBTQ + AWARENESS)
TODD is pleased to announce the addition of a new training class to gain insight regarding LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning +) individuals and identities.
Material for the class has been developed and furnished by the Safe Zone Project curriculum. TODD’s goal is to ensure training is available to employees to increase awareness and understanding.
The training also gives more knowledge about gender/sexuality identities and/or issues employees might not be aware of prior to partaking in the nationally-recognized Safe Zone training.
The training also re-enforces the City’s Administrative Regulation to ensure all City employees are treated with respect and dignity and free from harassment, discrimination or retaliation in the workplace.
Service Rating Manual class is a mandatory briefing for all new supervisors, managers, and employees who rate other employees. This class provides information about the newly revised Service Rating Manual effective June 24, 2007, and rules and regulations of the new rating forms and the performance appraisal process.
Sexual Harassment for Supervisors & Managers
This workshop for supervisors and managers only will include a review of the supervisors and managers responsibility for preventing and responding to harassment in the workplace.
he primary focus will include discussing and identifying definitions, impact and behaviors associated with sexual harassment, clarifying the range of behaviors which are considered to be unlawful harassment and discrimination, and a review of the manager and/or supervisor's role in preventing, reporting and investigating sexual harassment.
This course addresses these competencies: Workforce Management and Perception
Stress in our work and personal lives is a major contributor to destructive lifestyles, diseases, and premature death. Learn how stress impacts your performance, productivity, and health; learn how to manage mental, physical, and emotional stress.
You will create a personal stress management action plan and evaluate your own performance, productivity, and health.
One way to work together is to work in teams. Successful work teams get things done. This class will give you background on how to work together; why teams are so popular; what you can expect from them; and a chance to compare traditional working arrangements and work teams.
Using a series of useful interpersonal skills, you will learn how to be more effective in both individual and group interactions.
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. This training program will encourage you to explore the different aspects of a team, as well as different ways to become a top-notch team performer.
This training program will teach you the concept of using teams including self-directed team. You will learn how to integrate learning styles and emotional intelligence principles into a mix of strategies for effective teams. You will develop strategies for managing functional teams and guidelines for conducting team meetings.
You will learn team coaching strategies and learn how to adopt models for measuring team performance, both individual team members and the team as a whole, as well as developing criteria for measuring team goals.
The Art of Effective Communication
Communication is the building block of all organizations. An organization will see a boost in employee morale, productivity and commitment when they are able to communicate effectively up and down the organizational chain.
This course offers insight into different communication styles, provides the tools to work through disagreements and avoid unnecessary conflict, and helps employees develop a Personal Communication Action Plan to practice the effective communication skills learned in this course.
The Essentials of Management
Management is getting things done through and with people. This course presents the four functions of management: Planning, Organizing, Controlling, and Directing by which you achieve your goals.
These four functions can be used as a basis and background for developing and improving your own pattern of management action-the one that works best for you.
The Leader's Role in Creating a Service Culture (Leadership Academy)
Government agencies are facing significant challenges. A troubled economy is adversely affecting tax revenues, forcing agencies to operate on tighter budgets with smaller staffs.
At the same time, departments are under intense pressure to provide more responsive service across many different communication channels, to improve collaboration between departments, to increase their transparency to the general public, and to become more proactive about meeting customer expectations.
How do you instill the commitment to deliver the high quality service citizens expect-and demand-of their government?
And how do you keep your staff enthusiastic about customer service, when they are face so many daunting challenges in their daily work life?
This course will examine practices the leaders can employ in creating a service culture in the workplace; empowering staff to deliver a consistently excellent customer service experience.
The Secrets of Body Language
Nonverbal communication makes up around 55% of a message. In order to effectively understand and communicate with others, we need to be able to recognize nonverbal cues and how body language affects communication.
This class will help employees grasp the secrets of body language to become more effective communicators
This class defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity. Time Management training reveals how to develop strategies for increased productivity and effectiveness.
The workshop covers scheduling, delegating, procrastinating, managing distractions, over-committing, managing e-mail, and completing paperwork.
Who Am I? A Study of Personality and Communication Styles
In this class, participants will take a personality inventory and learn about their own personal communication style. The class will give employees an insight on their own strengths and weakness and how to learn from the strengths of others.
Major conflict in the workplace, including workplace harassment, can be a traumatic event which affects not only those directly involved, but often causes extensive collateral damage. This class teaches managers and employees how to re-establish or rebuild positive workplace norms after any type of major conflict in the workplace.