Report A Missed Trash Collection

Report a Missed Trash Collection or refuse issue

Begin online Call 314-622-4800


The City of St. Louis Streets Department appreciates reports of problems with missed trash collections as a way to better our service to residents. If you believe your Trash Collection was missed check your address for the correct trash collection schedule.  

The Refuse Department personnel may already be aware of a problem and may already be working to solve it, but sometimes your report is what's needed to learn about a problem.

The best way to report a problem is to contact the Citizens Service Buereu (CSB) by clicking the "Begin Online" link on this page and follow the steps to complete your report.




  1. Provide as much information as possible. Include information on:
    • Address or intersection
    • Describe conditions
  2. Start with the 'Begin Online' button below and select the service that best describe the situation.
  3. Complete the steps and submit the request.

Begin online Call 314-622-4800


No fees.

What to Expect

You will receive an email with a request ID number.  

You can use the number to check the status of the service request.

Additional Information

To find helpful information about how the Refuse Division works, review the City of St. Louis Refuse Collection Rules.
Recycling requests or problems are handled differently than trash and debris. For information or problems with recycling, review the City of St. Louis Refuse Division's Recycling Program.
To determine your trash collection schedule, enter your address in the address and property locator. Specific dates and times will show under the 'Trash and Maintenance' section. Holiday collection schedules may vary. 


Refuse Division

(314) 622-4800

1900 Hampton
St. Louis, MO 63139

Monday - Friday 8:00 AM - 4:30 PM

Contact the Refuse Division

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