Water Relief and Infrastructure 71864

This project establishes a customer assistance program administered by a subrecipient known as the Water Utility Assistance Program. The subrecipient will be responsible for administration of the program to allow for payment of delinquent water bills for qualified City residents upon eligibility determinations by subrecipient and related tasks. These tasks include creation of the application and process, marketing, contacting potential applicants, verifying documentation to determine eligibility, notification of eligibility for the program to the applicants, provide financial literacy to applicants, create and maintain documentation for compliance, and submit timely reporting to the Water Division to allow for payments to be applied to the customer's accounts.