Request Disaster Case Management Services

The Disaster Case Management Program helps individuals and families recover after a major disaster (like the May 16 tornado).

Survivors that sign up for case management get connected with resources, services, and support that help them rebuild their lives and become self-sufficient again.

A trained disaster case manager provides one-on-one assistance to:

• Assess unmet disaster-related needs.
• Develop a recovery plan.
• Find and apply for resources (FEMA aid, housing, repairs, legal help, mental health care, etc.).
• Coordinate with nonprofits, local agencies, and government programs.
• Navigate available aid programs and rebuilding steps.

Eligibility

Confirm you meet the requirements:

• You live in the City. Check your address to make sure it's within City limits.

• You are a survivor of the May 16th Tornado with remaining unmet disaster-related needs (such as housing, employment, health, or financial issues not fully covered by insurance or FEMA aid).

Required Information

Prepare to provide the following:

• Your name, date of birth and contact information
• Living situation
• Household demographics, if applicable
• FEMA aid and insurance information, if applicable
• Disaster aid you have already received
• Determine your current recovery status. You'll be asked to choose one of the following to characterize your recovery needs.
  • Tier 1 – My immediate needs are met; I am stable in my current housing situation; I have minimal to no repair needs; but still have minimal to no remaining unmet needs for which I need support
  • Tier 2 – I am on the path to stability; I have some remaining unmet needs; I am in a current rebuild/repair status and repairs are in process
  • Tier 3 – I have significant unmet needs; I am living in my disaster-impacted home; however, I have significant rebuild/repair needs that are unmet
  • Tier 4 – I have immediate and long-term unmet needs; I’m unable to live in my disaster-impacted home; I am not able to return to my pre-disaster residence

Use the Begin Online button below to sign up.

Begin online

Your case will be assigned for further review, and you will be contacted once a case manager is assigned.
 
Due to the high amount of need and a limited number of Disaster Case Managers (DCMs), it may take some time for the case manager to begin working with you. We ask and advise that you maintain patience as we work to service all who have signed up in a timely and orderly manner.

In the meantime, you are encouraged to look up available community resources here or by calling United Way 211 (dial 211). Seniors 60 years of age and older, or individuals with a disability should call the St. Louis Area Agency on Aging at 314-612-5918.