Street Division Data

Highlights

Snow Response

In 2025, a new Snow Plan was implemented, which established a snow operations center using citywide camera monitoring of road conditions, GPS vehicle tracking of snow plows, and in-person National Weather Service updates. The Streets Department also coordinated doubling the on-call pay rate, formalized contracts for additional capacity, piloted a community salt bank, and stood up a Quality Assurance/Quality Control function to validate plowing. The Equipment Services Division, under the Board of Public Service, also activated a 24/7 snow plow maintenance shop.

This plan was tested successfully in response to the 10.5 inch snow events over Thanksgiving weekend 2025, and again in a 9-10 inch snowstorm in late January 2026. The City also proactively planned and plowed residential streets for the first time during the January 2026 storm. The Citywide Winter Weather Unified Command also led twice daily briefings to coordinate citywide snow response efforts. 

Paving

The Street Dept in conjunction with the Board of Public Service initiated multiple paving projects on arterials and other high-traffic areas.

For further information, please visit the link on Safety Enhancements.

Pothole Repairs Completed On Time

Filled 1,805 pot holes in the first 100 days of the administration and reduced the backlog of pothole service requests by 70%.

Despite normal winter challenges that impact the number of pothole requests and response times, including cold temperatures, snow removal duties, precipitation, and limited asphalt availability, our teams have significantly increased productivity as we enter the spring season.

Since early March, we have reduced active pothole requests from approximately 650 to 250. During this time, we completed 970 pothole repair requests, with 402 of those addressed within the last week of March. This includes 932 new requests that were received in this time frame.

This progress included a recent low of 150 active complaints following maintenance work on March 22nd, 2026.

Debris Cleanup Completed On Time

The Street Division is responsible for debris cleanup service requests submitted by citizens on vacant lots, buildings, and alleys/streets. Between July 2025 and March 2026, the majority of debris removal in the tornado zone was completed by contractors; the debris removal in the tornado zone transitions back to Streets Division responsibility in April 2026.

Target Completion Times

• Alley/Street debris cleanup: 3 days
• Vacant lot and building requests: 14 days

The dashboard below displays the percentage of requests completed on time by category and quarter. The division has a quarterly goal of completing 80% of requests on time.