Street Division Data

Highlights

Paving

The Street Dept in conjunction with the Board of Public Service initiated multiple paving projects on arterials and other high-traffic areas.

For further information, please visit the link on Safety Enhancements.

Pothole Repairs Completed On Time

The Street Division is responsible for filling potholes reported by citizens via the Citizens’ Service Bureau (CSB). The Division’s goal is to complete 80% of pothole repair requests within the goal timeframes for each street type. The goal timeframes are as follows:

• Major Street potholes - 3 day goal to repair
• Residential Street potholes - 8 day goal to repair
• Alley potholes - 17 day goal to repair

In Q2 2026, the Street Division has successfully filled over 1,400 potholes, and they have done so with a quicker response time over the past few months. Repair times for potholes in Alleys and Residential Streets both exceeded the goal of 80% of requests completed on time, with 98% of Alley potholes completed on time and 91% of Residential Street potholes completed on time. Major Street potholes continue to fall short of the 80% goal, but have been moving in the right direction. As a result, additional focus will be placed on Major Street potholes in the coming months.

Debris Cleanup Completed On Time

The Street Division is responsible for debris cleanup service requests submitted by citizens on vacant lots, buildings, and alleys/streets. Between July 2025 and March 2026, the majority of debris removal in the tornado zone was completed by contractors; the debris removal in the tornado zone transitions back to Street Division responsibility in April 2026.

Target Completion Times

• Alley/Street debris cleanup: 3 days
• Vacant lot and building requests: 14 days

The dashboard below displays the percentage of requests completed on time by category and quarter. The division has a quarterly goal of completing 80% of requests on time.

In Q2 2026, the Street Division met its goals of completing all vacant building and vacant lot debris requests on time. The best performance observed was for vacant lots, which saw 97% of debris removal requests resolved within the 14-day timeframe. Alley/street debris removal fell just short of the goal but increased to 79% from 76% from last quarter.

Previous Highlights

Snow Response

In 2025, a new Snow Plan was implemented, which established a snow operations center using citywide camera monitoring of road conditions, GPS vehicle tracking of snow plows, and in-person National Weather Service updates. The Streets Department also coordinated doubling the on-call pay rate, formalized contracts for additional capacity, piloted a community salt bank, and stood up a Quality Assurance/Quality Control function to validate plowing. The Equipment Services Division, under the Board of Public Service, also activated a 24/7 snow plow maintenance shop.

This plan was tested successfully in response to the 10.5 inch snow events over Thanksgiving weekend 2025, and again in a 9-10 inch snowstorm in late January 2026. The City also proactively planned and plowed residential streets for the first time during the January 2026 storm. The Citywide Winter Weather Unified Command also led twice daily briefings to coordinate citywide snow response efforts.