Applying To: Conflict Resolution Center / Executive Director

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  • Minimum: $60,000.00
  • Maximum: $70,000.00

Annual salary range is from $60,000.00 to $70,000.00. Salary and benefits package will be based on experience.

Nature of Work

About Conflict Resolution Center

The Conflict Resolution Center (CRC) has operated for several years but is now in its first year of a funded contract with the City of St. Louis. CRC is tasked with mediating conflicts between City employees and/or their supervisors; conflicts between neighbors, and conflicts between civilians and the police.  With a newly revitalized Board of Directors, recent funding, and a newly hired mediation manager, CRC is positioned to grow and offer mediation services to the City of St. Louis and community stakeholders. Current programs involve ongoing training and engaging volunteers as mediators representing the mission of CRC.

Position Summary

The Executive Director reports to the Board of Directors. This full-time position will lead a small staff while continuing to develop and advance the Conflict Resolution Center mission in the community. As the public face of the organization, the Executive Director builds relationships with community leaders, funders, and clients while ensuring high-quality mediation services that make a difference in individual’s lives and in the community. The Executive Director must demonstrate an ability to lead change and introduce mediation as an alternative to conflict.  The ideal candidate will possess a visionary, hands-on leadership style and demonstrate flexibility, empathy, sound judgment, creativity, and commitment to the mission and work of CRC.

Areas of Responsibility

Leadership and Vision

  • Set a vision for the organization and inspire others to embrace that vision;
  • Create a motivating and collaborative team environment;
  • Develop and implement programming to address community needs via mediation;
  • Actively contribute to the discourse of community peace as an alternative to violence;
  • Maintain working knowledge of significant developments and trends, including external factors impacting CRC’s mission and work; ensure that the Board and staff know and understand these factors.

Fund Development and Relationship Building

  • Create and implement a comprehensive annual fund development plan including special events, major gifts, grant writing and other strategies to ensure diverse and growing revenue streams:
    • Research funding opportunities and determine organizational fit;
    • Prepare grant proposals;
    • Ensure appropriate stewardship of gifts;
  • Maintain relationships with key leaders and stakeholders;
  • Successfully execute the current City of St. Louis funded contract;
  • Increase visibility for CRC through development and implementation of a comprehensive marketing/branding and communications plan;
  • Create alignment in all communications, marketing and messaging from the organization:
    • Manage social media accounts;
    • Provide oversight of content creation and messaging;
  • Actively market CRC and raise awareness by conducting presentations and participating in public speaking events, workshops and panels;
  • Network with local and national partners and stakeholders;
  • Maintain relationships with other local and national organizations which support mediation services;
  • Proactively develop and maintain partnerships with relevant community partners.

Program Development

  • Oversee program design, evaluation, planning and effective program implementation;
  • Monitor quality in service delivery and mediation  outcomes and recommend changes as needed to meet community needs and ensure mediation services effectiveness;
  • Provide overall leadership and management to ensure desired program impact according to core values.

Board Relations and Governance

  • Serve as an ex-officio member of the Board;
  • Foster an environment for practicing good governance principles;
  • Contribute to agenda creation and participate in all Board and Committee meetings;
  • Participate in Board member recruitment and orientation;
  • Maintain appropriate transparency and lines of communication with Board members, facilitating action on and implementation of Board decisions.

Agency Administration and Operations

  • Human Resources:  Oversee staff development and provide overall people leadership and management according to CRC’s core values:
    • Assess staffing/volunteer needs and build a team that maximizes the use of organizational resources;
    • Hire, train, supervise and provide ongoing feedback, coaching and performance evaluations;
    • Ensure compliance with employment laws and contractual requirements;
    • Create employee/volunteer handbook and recommend changes as needed.
  • Fiscal Management:  Provide fiscal oversight including the preparation of the annual budget for Board approval, budget monitoring and expense management:
    • Study, analyze and report on trends;
    • Develop, recommend and implement strategies to help the Board achieve funding priorities and debt reduction;
    • Approve checks and other financial actions subject to policy;
    • Support the Board in performing its fiduciary responsibilities through timely and transparent reporting inside and outside the organization.
  • Facility Management: Ensure safe, comfortable and appropriate space for programming and administrative functions:
    • Develop and manage facility improvement budget;
    • Assess use of space and make recommendations and changes to ensure efficient and effective usage;
    • Ensure compliance with safety and security regulations.

Minimum Qualifications

Professional Qualifications

  • Ten years of progressive experience in leadership and management that demonstrates strong mediation skills. Certified mediator with documented ability to manage staff/volunteers and lead teams is preferred. Management experience in a nonprofit/social service setting is also preferred.
  • Bachelor’s degree required.  An advanced degree and/or license in social work, human services, nonprofit management or a related field is highly preferred.
  • Proven ability to build strong external relationships with a variety of funders, donors, volunteers, public leadership, partner organizations and other stakeholders.
  • Track record in financial management, stewardship, and developing strategies to successfully increase revenue.
  • Experience working with or reporting to a Board of Directors and a background in building a strong board focused on governance and fundraising.
  • Proven success in maintaining strong and productive work teams with a focus on mentoring and nurturing staff/volunteer development.
  • Career track record that shows stability with an organization and capacity to develop and nurture relationships culminating in overall success.
  • Experience working with diverse individuals professionally, socially, economically, and  culturally. Strong communication skills with the ability to effectively communicate the CRC’s value to the community both in writing and through public speaking
  • Strong skills working with volunteers and conducting training classes.


Conflict Resolution Center- City of St. Louis

P. O. Box 771013

St. Louis, MO  63155




Last Date For Filing Application Is January 20, 2019

Examination Components and Their Weights

January 09, 2019

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