Applying To: Customer Service Representative II

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Salary

  • Minimum: $31,304.00
  • Maximum: $47,502.00

Nature of Work

Incumbents in this position are responsible for receiving, responding to and referring more complex citizens' questions, requests for services and complaints/concerns to an appropriate person or City department and providing instruction and guidance to less experienced Customer Service Representatives.

For an additional description of this position, please refer to the classification specification for Customer Service Representative II

Minimum Qualifications

Three years of public contact experience in an office environment in which customer service is the primary responsibility.  This should include responding to complaints, concerns and requests for service. OR an equivalent combination of training and experience.

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Your employment experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your experience and training evaluation.  Applicants will only receive credit for their experience and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. When completing the Employment History section of the application, include reasons for changes in employers and explain any gaps in employment.  Incomplete and/or carelessly completed applications will not be considered.

VETERAN'S PREFERENCE POINTS:  To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request.  The Director of Personnel may, in their discretion, accept alternate documentation.

CITY RESIDENTS PREFERENCE POINTS: City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points.  City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points. 

Employees assigned to St. Louis Lambert International Airport may be eligible for a commuting allowance of $141.00 bi-weekly.  A ten year background investigation will be conducted in accordance with FAA regulations for positions at St. Louis Lambert International Airport.

Last Date For Filing Application Is June 03, 2022

Examination Components and Their Weights

  • Experience and Training: 100%
  • Service Rating: Pass/Fail

O.C. 3430
November 04, 2021
Reopened 05/05/22
1117-11G

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