Applying To: Microcomputer Support Specialist
- Minimum: $34,684.00
- Maximum: $52,260.00
Incumbents in this position install, configure, and maintain PC hardware and terminal devices, including printers, scanners, modems, and other equipment. Duties also include configuring and installing software, as well as resolving problems with software, networks, and peripheral equipment.
For an additional description of this position, please refer to the classification specification for Microcomputer Support Specialist
An Associate's degree in Computer Science, Information Technology, or a closely related field; OR two years of computer technical support experience, which includes reconfiguring, installing, and troubleshooting hardware and software problems on a Windows platform. OR an equivalent combination of education, training and experience.
Documentation of academic credentials must be submitted upon request.
DESIRABLE QUALIFICATIONS: At least one year of previous customer service experience in a computer help desk work environment troubleshooting/resolving network and user problems. Any progress toward or completion of A+ or PC Support Certification.
When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Your employment experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your experience and training evaluation. Applicants will only receive credit for their experience and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. When completing the Employment History section of the application, include reasons for changes in employers and explain any gaps in employment. Incomplete and/or carelessly completed applications will not be considered.
VETERAN'S PREFERENCE POINTS: To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.
CITY RESIDENTS PREFERENCE POINTS: City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.
Some positions may require candidates to pass a “Character Investigation” prior to appointment. As part of the “Character Investigation”, candidates must meet the minimum screening requirements for certification to access the Regional Justice Information System (REJIS) and must maintain said certification while employed by the City of St. Louis.
LAST DATE FOR FILING APPLICATION: Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.
Scoring Components and Their Weights
- Experience and Training: 100%
- Character Investigation: Pass/Fail%
Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.
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