Services and Information

  • ADA Non Discrimination Policy
    In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of St. Louis will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
  • City Service Requests, How To
    Details about how to file a request with the Citizens' Service Bureau and what happens after your request is filed
  • Historic District or Landmark Complaint
    Historic District or Landmark Complaint
  • Hydrant Use Permits
    The City of St. Louis Water Division issues a special permit for the use of a fire hydrant to obtain water
  • Protesting a Liquor License
    Protest Rules and Regulations is a way in which the public can address a problematic liquor licensed establishment in their neighborhood
  • Report a Water Problem
    Report a water running problem, an open hydrant, a water quality issue, a loose or missing manhole cover, or another water related concern.
  • When To Call CSB
    Flyer giving overview of how CSB works

Departments and Agencies

  • Citizens' Service Bureau (CSB)
    The Citizens' Service Bureau's (CSB) purpose is to effectively and efficiently register and route city service requests, answer citizen requests for information, and provide City departments with statistics as needed.

Online Applications and Forms

Downloadable Forms

  • Employee Grievance Form
    The Employee Grievance Procedure Form is used to file a grievance not addressed through other procedures

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