Set Up a Residential Water/Refuse Account

In the City of St. Louis, water and refuse services are administered and billed together. To register for a refuse account, sign up for a water account and your refuse account will be created automatically.

1. Download the Water Service Application Form.
2. Fill out the form.
3. Print and sign the form.

Please note that the application needs to be signed by the resident AND the property owner, if different. Also, before water can be turned on, the Note of Responsibility (page 3 of the application) needs to be filled out and signed.

Submit the form to the Water Division. Forms can be delivered in the following ways:

In Person

Deliver your signed application to:  

City of Saint Louis Water Division
1640 S. Kingshighway
Saint Louis, MO 63110

By Mail

Send your signed application to:

City of Saint Louis Water Division
Customer Service Section
1640 S. Kingshighway
Saint Louis, MO 63110

Via Email

Send a scanned copy of your signed application to: account.applications@stlwater.com

Via Fax

Fax your signed application to: (314) 771-8762

The City provides citizens with residential trash service at $14 per month per dwelling unit. Read more about refuse collection.

Water fees vary by service type. Read more about water rates.

No further action is required for your refuse account; your refuse service charges will appear on your water/refuse bill. If your address uses roll cart collection, the carts will be dropped off at your residence. If one or both of your carts are missing or damaged, contact Citizens' Service Bureau.

For water setup, the Water Division will review your application and respond with further steps to complete your service connection. If the water is already on at your residence, it takes approximately 5 business days to transfer the water into your name. If the water is not yet on at your residence, the Water Division will work as quickly as possible to get it turned on for you. You do not need to be present at your residence when the water is turned on.

Water and refuse services are administered by their respective departments, but bill payment is done by the Office of the Collector of Revenue.

• For questions concerning water billing address, bill amount, water services, repairs, rates or emergency work, please see the Water Division.
• For questions regarding refuse services, please see the Refuse Division.
• To report problems with your refuse services, please contact the Citizens Service Bureau.
• For payment questions, please contact the Collector of Revenue’s Office.