GOV
Electric, Gas, Sewer, and Utilities
Water Department, Links to Utilities, Assistance Programs
Top Requests
Services and Information
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Apply For or Restore Water Service
How to apply for a new water service account or restore service for an existing account -
Apply for a Drinking Fountain Combo
Apply for the single drinking fountain (combo) attached to a fire hydrant when your event requires water for guests throughout the event site where fire hydrants are located. -
Apply for a Public Improvement Permit
Steps to apply for a public improvement permit, for any improvements proposed within the public right-of-way (ROW) or on City property. -
Apply for a Water Wagon
Apply for the Water Wagon when your event requires one location with multiple fountains and a sink. -
Boil Water Advisories and Orders Frequently Asked Questions
Questions and answers regarding when and why boil water advisories and orders are issued, and what precautions to take. -
Enroll in the Electricity Reconnection Assistance Program
This program provides residents who are without electricity due to tornado damage with free services to reconnect their homes to electric power. -
Find Your Building ID
Steps to find your building ID which is needed for energy usage reporting to the Office of Building Performance -
Identify and Report a Lead Service Line
Instructions for identifying your water service line material and reporting findings to the Water Division -
Lead Service Line Upgrades Frequently Asked Questions
To comply with an October 2024 EPA ruling, the City of St. Louis is now updating its inventory of water service line materials, including lead service lines. -
Obtain Energy Utility Assistance
Information on where to find assistance with gas or electric bills. -
Pay a Water-Refuse Bill
Options for how to pay a water-refuse bill to the Collector of Revenue’s Office -
Request Water Division Facilities Information
Steps to obtain information on Water Division facilities for construction or development purposes. -
Set Up a Residential Water/Refuse Account
Instructions to set up a water/refuse account to receive water, trash and recycling service at a residence. -
Water Division Services
List of Water Division Services Requests -
Water Rates
Water rates are necessary to provide sufficient funds to operate the city's waterworks and water facilities -
Water Treatment
How the City of St. Louis gets and treats its water supply
Departments and Agencies
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Office of the Secretary
The Office of the Secretary manages Board of Public Service meeting materials and issues permits on behalf of the Board. -
Public Utilities Department
The Public Utilities Department includes the Water Division and Communications Division. -
Water Division
Contact information and link to the Water Division website.
Downloadable Forms
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Low Income Home Energy Assistance Program (LIHEAP) Application
The Low Income Home Energy Assistance Program (LIHEAP) provides Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).
Plans and Reports
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Drinking Water Consumer Confidence Reports
Annual reports provided by The Water Division Laboratory, Supply & Purifying Sections.
External Resources
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AmerenUE
AmerenUE provides energy to customers in Missouri and Illinois. Find how pay bills on line, outages, and energy resources. -
City of St. Louis Communications Div. YouTube Channel
City of St. Louis Communications Div. YouTube Channel for access to archived recordings of City meetings. -
Metropolitan St. Louis Sewer District (MSD)
MSD is responsible for the interception, collection and treatment of wastewater, as well as stormwater management. Find online payment information. -
Spire
Laclede Gas is now Spire. It provides natural gas and other energy services. Find information on online payments and energy resources. For emergencies or customer service, call 800-887-4173. -
Veolia Thermal Energy (formerly Trigen St. Louis Energy Corp.)
Energy services provider. Manages steam thermal energy in St. Louis.
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