GOV
Electric, Gas, Sewer, and Utilities
Water Department, Links to Utilities, Assistance Programs
Top Requests
Services and Information
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Apply For or Restore Water Service
How to apply for a new water service account or restore service for an existing account -
Apply for a Drinking Fountain Combo
Apply for the single drinking fountain (combo) attached to a fire hydrant when your event requires water for guests throughout the event site where fire hydrants are located. -
Apply for a Public Improvement Permit
Steps to apply for a public improvement permit, for any improvements proposed within the public right-of-way (ROW) or on City property. -
Apply for a Water Wagon
Apply for the Water Wagon when your event requires one location with multiple fountains and a sink. -
Boil Water Advisories and Orders Frequently Asked Questions
Questions and answers regarding when and why boil water advisories and orders are issued, and what precautions to take. -
Find Your Building ID
Steps to find your building ID which is needed for energy usage reporting to the Office of Building Performance -
Obtain Energy Utility Assistance
Information on where to find assistance with gas or electric bills. -
Pay a Water-Refuse Bill
Options for how to pay a water-refuse bill to the Collector of Revenue’s Office -
Request Water Division Facilities Information
Steps to obtain information on Water Division facilities for construction or development purposes. -
Set Up a Residential Water/Refuse Account
Instructions to set up a water/refuse account to receive water, trash and recycling service at a residence. -
Water Division Services
List of Water Division Services Requests -
Water Rates
Water rates are necessary to provide sufficient funds to operate the city's waterworks and water facilities -
Water Treatment
How the City of St. Louis gets and treats its water supply
Departments and Agencies
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Office of the Secretary
The Office of the Secretary manages Board of Public Service meeting materials and issues permits on behalf of the Board. -
Public Utilities Department
The Public Utilities Department includes the Water Division and Communications Division. -
Water Division
Contact information and link to the Water Division website.
Downloadable Forms
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Low Income Home Energy Assistance Program (LIHEAP) Application
The Low Income Home Energy Assistance Program (LIHEAP) provides Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).
Plans and Reports
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Drinking Water Consumer Confidence Reports
Annual reports provided by The Water Division Laboratory, Supply & Purifying Sections.
External Resources
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AmerenUE
AmerenUE provides energy to customers in Missouri and Illinois. Find how pay bills on line, outages, and energy resources. -
City of St. Louis Communications Div. YouTube Channel
City of St. Louis Communications Div. YouTube Channel for access to archived recordings of City meetings. -
Metropolitan St. Louis Sewer District (MSD)
MSD is responsible for the interception, collection and treatment of wastewater, as well as stormwater management. Find online payment information. -
Spire
Laclede Gas is now Spire. It provides natural gas and other energy services. Find information on online payments and energy resources. For emergencies or customer service, call 800-887-4173. -
Veolia Thermal Energy (formerly Trigen St. Louis Energy Corp.)
Energy services provider. Manages steam thermal energy in St. Louis.
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